Assistant Manager

Hand & Stone Massage and Facial Spa; Hackensack (NJ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Training & development

401(k)

Bonus based on performance

Employee discounts

Flexible schedule

Job summary

Hand and Stone Massage and Facial Spa is seeking a sales-focused Assistant Spa Manager to drive spa operations and lead the front desk. This role focuses on client interactions, training sales associates, and partnering with spa managers to cultivate a client- and team-centric culture.

Ideal candidates excel in member conversions, educate guests on services and memberships, manage payroll and scheduling, handle inventory and sales reporting, and adapt strategies to meet business needs across

Qualifications

• Experience leading a front desk and coaching a sales team.
• Ability to educate guests on services, memberships and upgrades.
• Experience with payroll, scheduling and inventory control.
• Strong customer service orientation with result-driven mindset.

Responsibilities

• Run front desk operations and supervise sales associates.
• Collaborate with spa managers to maintain a client- and team-focused culture.
• Monitor and report on sales metrics and member conversions.
• Assist with payroll, scheduling and inventory management as needed.

Skills

Sales leadership

Customer service

Coaching

Time management

Education

High school diploma or equivalent

Tools

Payroll systems

Scheduling software

Inventory management systems

Sales reporting tools

Job description

Benefits:

• Training & development
• 401(k)
• Bonus based on performance
• Employee discounts
• Flexible schedule

Hand and Stone Massage and Facial Spa is currently seeking a sales focused Assistant Spa Manager to help us drive our spa operations! The position of Assistant Spa Manager is designed for people who are passionate about client interactions, interested in learning about the wellness industry and expanding their sales experience.

Ideal candidates for this role demonstrate the following attributes:

• Growth Focused Leadership - the assistant spa manager will be running the front desk of the spa, training sales associates, and working closely with our spa managers to produce both a client and team focused culture..
• Member Conversion and Customer Service-As part of the spa management team, you will lead by example. You enjoy connecting with clients to offer them individualized sales solutions. You also understand how to coach and motivate a sales team.
• Promote Health and Wellness- You understand, or want to learn more, about the benefits of massages and facials. You are comfortable educating members and guests on services, upgrades, products, and memberships.
• Multi-Tasking Expertise. Have experience handling or assisting with administrative tasks- including (but not limited to) payroll, scheduling, inventory management, and sales reporting.
• Passion to Drive Results – You understand the impact of your actions and flex your strategy to drive results accommodate the needs of the business. are available a variety of business hours including evenings and weekends.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.