Spa Manager

Hand & Stone Franchise Corp; Novi (MI); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Bonus based on performance

Free food & snacks

Opportunity for advancement

Paid time off

Signing bonus

Job summary

Hand & Stone Franchise Corp in Novi, Michigan is seeking a Full-Time Spa Manager to oversee daily spa operations and ensure exceptional customer service. The ideal candidate will have 2-3 years of management experience in a related field and possess strong leadership and communication skills.

This role involves driving membership sales, training staff, and maintaining a positive team culture. Benefits include a performance-based bonus, paid time off, and more.

Qualifications

• 2-3 years of management experience in spa, salon, retail, or hospitality.
• Flexible schedule including nights and one weekend day.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Oversee daily spa operations and staff performance.
• Drive membership sales and client retention.
• Recruit, train, coach, and develop spa associates.
• Monitor scheduling, productivity, and revenue goals.
• Deliver exceptional customer service.

Skills

Management experience

Leadership skills

Sales skills

Customer service skills

Excellent communication skills

Organizational skills

Job description

Spa Manager Job Posting — Hand & Stone Massage and Facial Spa

Now Hiring: Full‑Time Spa Manager

Company: Hand & Stone Massage and Facial Spa Novi

Location: 47460 Grand River Ave, Novi MI 48374

Compensation: $50,000.00 - $65,000.00 per year

Benefits

• Bonus based on performance
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Signing bonus

What You Need to Succeed in This Role

• 2–3 years of management experience in the salon, spa, retail, or hospitality industry
• Strong leadership, sales, and customer service skills
• Flexible schedule availability, including nights and one weekend day
• Ability to promote the benefits of massage and skincare services
• Experience motivating teams to achieve performance goals
• Excellent communication and organizational skills
• Ability to thrive in a fast‑paced environment

Key Responsibilities

• Oversee daily spa operations and staff performance
• Drive membership sales and client retention
• Recruit, train, coach, and develop spa associates
• Monitor scheduling, productivity, and revenue goals
• Deliver exceptional customer service and resolve client concerns
• Ensure compliance with company standards and operational procedures
• Foster a positive, professional, and team‑oriented culture

Revenue and Performance Metrics

• Membership Conversion – coach and motivate the spa team to educate and delight clients, encouraging them to join the Lifestyle Program
• Revenue growth – drive revenue through strategic scheduling, marketing initiatives, service upgrades, and retail opportunities
• Recruiting & team development – build and develop a talented spa professional team
• Operations excellence – measure and deliver results, create a strong membership base, maintain smooth daily operations