Spa Manager: Lead Growth & Guest Experience

Hand & Stone - 47460 Grand River Ave - Novi, MI; Novi (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Flexible schedule

Free food & snacks

Opportunity for advancement

Paid time off

Signing bonus

Training & development

Supportive and wellness-focused work environment

Job summary

Hand & Stone, located at 47460 Grand River Ave in Novi, MI, is searching for a full-time Spa Manager who is growth-oriented and experienced in sales management and spa operations. This role involves overseeing daily operations, developing a strong team, and driving client satisfaction through exceptional service.

The ideal candidate will possess strong leadership, sales, and customer service skills while being available for flexible scheduling. Join us in delivering a wellness-focused experience and supporting team development.

Qualifications

• 2–3 years of management experience in salon, spa, retail, or hospitality.
• Flexible schedule availability, including nights and one weekend day.
• Experience motivating teams to achieve performance goals.

Responsibilities

• Oversee daily spa operations and staff performance.
• Drive membership sales and client retention.
• Monitor scheduling, productivity, and revenue goals.

Skills

Leadership skills

Sales skills

Customer service skills

Organizational skills

Communication skills

Job description

Hand & Stone, located at 47460 Grand River Ave in Novi, MI, is searching for a full-time Spa Manager who is growth-oriented and experienced in sales management and spa operations. This role involves overseeing daily operations, developing a strong team, and driving client satisfaction through exceptional service.

The ideal candidate will possess strong leadership, sales, and customer service skills while being available for flexible scheduling. Join us in delivering a wellness-focused experience and supporting team development.