Spa Operations & Membership Growth Manager

Hand & Stone Franchise Corp; Novi (MI); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Bonus based on performance

Free food & snacks

Opportunity for advancement

Paid time off

Signing bonus

Job summary

Hand & Stone Franchise Corp in Novi, Michigan is seeking a Full-Time Spa Manager to oversee daily spa operations and ensure exceptional customer service. The ideal candidate will have 2-3 years of management experience in a related field and possess strong leadership and communication skills.

This role involves driving membership sales, training staff, and maintaining a positive team culture. Benefits include a performance-based bonus, paid time off, and more.

Qualifications

• 2-3 years of management experience in spa, salon, retail, or hospitality.
• Flexible schedule including nights and one weekend day.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Oversee daily spa operations and staff performance.
• Drive membership sales and client retention.
• Recruit, train, coach, and develop spa associates.
• Monitor scheduling, productivity, and revenue goals.
• Deliver exceptional customer service.

Skills

Management experience

Leadership skills

Sales skills

Customer service skills

Excellent communication skills

Organizational skills

Job description

Hand & Stone Franchise Corp in Novi, Michigan is seeking a Full-Time Spa Manager to oversee daily spa operations and ensure exceptional customer service. The ideal candidate will have 2-3 years of management experience in a related field and possess strong leadership and communication skills.

This role involves driving membership sales, training staff, and maintaining a positive team culture. Benefits include a performance-based bonus, paid time off, and more.