Spa Manager

Hand & Stone Massage and Facial Spa; Novi (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Flexible schedule

Paid time off

Training & development

Job summary

Hand & Stone Massage and Facial Spa is seeking a full-time Spa Manager in Novi, MI. The ideal candidate will lead the spa operations, drive membership sales, and ensure excellent customer service. Candidates should have 2–3 years of management experience in relevant industries, and be goal-oriented with strong leadership skills.

The role includes overseeing staffing, recruitment, and training, along with fostering a team-oriented culture. Competitive salary and benefits provided.

Qualifications

• 2–3 years of management experience in the salon, spa, retail, or hospitality industry.
• Strong leadership, sales, and customer service skills.
• Flexible schedule availability, including nights and one weekend day.

Responsibilities

• Oversee daily spa operations and staff performance.
• Drive membership sales and client retention.
• Recruit, train, coach, and develop spa associates.

Skills

Leadership

Sales

Customer service

Communication skills

Organizational skills

Job description

Benefits

• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Flexible schedule
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development

Spa Manager Job Posting — Hand & Stone Massage and Facial Spa

Location: 47460 Grand River Ave, Novi MI 48374

Hand & Stone Massage and Facial Spa is seeking a full‑time Spa Manager for our full‑service spa. The ideal candidate is goal‑oriented, growth‑minded, and has a proven background in sales management, spa operations, and customer service. We are looking for a strong leader who is passionate about wellness, team development, and delivering an exceptional client experience.

Spa Manager Performance Metrics

• Membership Conversion: You understand how to coach and motivate your spa team to educate and delight clients, encouraging them to join our Lifestyle Program.
• Revenue Growth: You know how to drive revenue through strategic scheduling, marketing initiatives, service upgrades, and retail opportunities.
• Recruiting & Team Development: You are passionate about building and developing a team of talented spa professionals who provide outstanding service.
• Operations Excellence: You measure and deliver results, create a strong membership base, and ensure a consistently exceptional client experience while maintaining smooth daily operations.

What You Need to Succeed in This Role

• 2–3 years of management experience in the salon, spa, retail, or hospitality industry
• Strong leadership, sales, and customer service skills
• Flexible schedule availability, including nights and one weekend day
• Ability to promote the benefits of massage and skincare services
• Experience motivating teams to achieve performance goals
• Excellent communication and organizational skills
• Ability to thrive in a fast‑paced environment

Key Responsibilities

• Oversee daily spa operations and staff performance
• Drive membership sales and client retention
• Recruit, train, coach, and develop spa associates
• Monitor scheduling, productivity, and revenue goals
• Deliver exceptional customer service and resolve client concerns
• Ensure compliance with company standards and operational procedures
• Foster a positive, professional, and team‑oriented culture

Additional Benefits

• Competitive salary plus bonus opportunities
• Employee discounts on spa services and retail products
• Career growth and advancement opportunities
• Supportive and wellness‑focused work environment