General Manager: Spa Sales and Operations

Hand & Stone Massage and Facial Spa - Allen; Rockwall (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Hand & Stone Massage and Facial Spa - Allen is now hiring a full-time Spa Manager to lead our spa operations. The ideal candidate will have a strong background in sales management and customer service, driving membership conversions and enhancing revenue.

This role requires 2 to 3 years of management experience in the salon/spa, retail, or hospitality industry, and offers a variety of shifts, including nights and weekends.

Qualifications

• 2 to 3 years management experience in salon/spa, retail, or hospitality.
• Flexible schedule with availability for nights and weekends.
• Strong ability to promote massage and skin care services.

Responsibilities

• Drive membership conversion and motivate the spa team.
• Manage revenue generation through scheduling and marketing.
• Recruit and build a strong team of spa professionals.
• Ensure consistent excellent client experience and operations.

Skills

Sales management

Spa operations

Customer service

Coaching and motivating teams

Promoting massage and skin care benefits

Job description

Now Hiring Spa Manager!

Hand and Stone Massage and Facial Spa is seeking a full-time spa manager for our full-service spa. The ideal spa manager candidate is goal oriented, and growth minded with a proven background in sales management, spa operations, and customer service.

Spa Manager Performance will be based on the following metrics:

• Membership Conversion – you understand how to coach and motivate your spa team to educate and delight your clients, so they join our Lifestyle Program.
• Revenue – you understand how to drive revenue via scheduling, marketing and upgrading services.
• Recruiting – you are passionate about building a team of passionate spa professionals!
• Operations – you measure and deliver results, create a strong member base, and deliver a consistently excellent client experience!

What you need to succeed in this role:

• 2 to 3 years management experience in the salon/spa, retail, or hospitality industry
• Flexible schedule – this role requires a variety of hours which may include nights and a weekend day.
• Ability to promote the benefits of massage and skin care services.