Spa Manager

Hand & Stone Massage and Facial Spa; Stamford (CT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Help or transport service

Opportunity for advancement

Training & development

Tuition assistance

Wellness resources

Job summary

Hand & Stone Massage and Facial Spa in Stamford seeks a motivated, sales-minded Spa Manager to lead our location. Oversee daily operations, develop people, build client relationships, and turn ambitious goals into measurable results.

You’ll champion a positive, high-performing team environment, coach staff, and ensure exceptional service that makes clients return for wellness experiences.

Qualifications

• Two or more years of management experience in spa, salon, retail, wellness or hospitality.
• Proven ability to coach a team and achieve sales or membership goals.
• Strong leadership, communication, and problem-solving skills.
• Organized, accountable and results-oriented.
• Genuine enthusiasm for massage, skincare, wellness and customer service.

Responsibilities

• Lead the daily operation of the Stamford spa while maintaining a high-performing environment.
• Coach front-desk team to educate clients about Lifestyle Membership and convert visits into relationships.
• Increase revenue through scheduling, local marketing, service upgrades, retail and team execution.
• Recruit, onboard, coach and retain spa professionals who are passionate about wellness.
• Monitor KPIs and ensure brand and service standards are met.
• Create a welcoming client experience where guests feel valued and eager to return.

Skills

Leadership

Communication

Problem solving

Organization

Customer service

Sales/education of members

Team coaching

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Help or transport service
• Opportunity for advancement
• Training & development
• Tuition assistance
• Wellness resources

Lead a talented team. Grow a thriving spa. Create an experience clients love.

Hand & Stone Massage and Facial Spa is looking for a motivated, sales-minded Spa Manager to lead our Stamford location. This is an opportunity for a hands-on leader who enjoys developing people, building lasting client relationships, and turning ambitious goals into measurable results.

You’ll oversee the daily operation of the spa while creating a positive, high-performing environment for our team of wellness professionals.

What You’ll Own

• Membership growth: Coach the front-desk team to confidently educate clients about our Lifestyle Membership Program and convert exceptional visits into lasting relationships.
• Revenue performance: Increase revenue through effective scheduling, local marketing, service upgrades, retail sales, and strong team execution.
• Team development: Recruit, onboard, coach, and retain talented spa professionals who are passionate about wellness and client care.
• Spa operations: Maintain smooth daily operations, monitor key performance metrics, and ensure the spa consistently meets brand and service standards.
• Client experience: Build a welcoming environment where every client feels valued, cared for, and excited to return.

What We’re Looking For

• Two or more years of management experience in the spa, salon, retail, fitness, wellness, or hospitality industry
• A proven ability to coach a team and achieve sales or membership goals
• Strong leadership, communication, and problem-solving skills
• An organized, accountable, and results-oriented approach
• Genuine enthusiasm for massage, skincare, wellness, and outstanding customer service
• Availability to work a flexible schedule, including some evenings and one weekend day

What Success Looks Like

You’ll be successful in this role when your team is engaged, clients are delighted, memberships and revenue are growing, and the spa operates smoothly every day.