Spa Manager

Hand & Stone - 2500 Grant Ave - Philadelphia, PA; Philadelphia (Philadelphia County); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Job summary

Hand and Stone Massage and Facial Spa in Philadelphia is seeking a full-time spa manager with a proven background in sales management, spa operations, and customer service. The role emphasizes coaching the team to grow membership, driving revenue, and delivering an exceptional client experience.

The ideal candidate has 2–3 years of management experience in spa, retail, or hospitality, a flexible schedule, and the ability to promote massage and skincare services to clients.

Qualifications

• 2 to 3 years management experience in the salon/spa, retail, or hospitality industry.
• Flexible schedule – hours may include nights and a weekend day.
• Ability to promote the benefits of massage and skincare services.

Responsibilities

• Coach spa team to educate and delight clients, driving membership and service adoption.
• Drive revenue through scheduling, marketing, and upgrading services.
• Recruit, train, and develop staff while ensuring a consistently excellent guest experience.

Skills

Spa management

Sales leadership

Customer service

Team motivation

Job description

Benefits:

• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule

Now Hiring Spa Manager!

Hand and Stone Massage and Facial Spa is seeking a full-time spa manager for our full-service spa. The ideal spa manager candidate is goal oriented, and growth minded with a proven background in sales management, spa operations, and customer service.

Spa Manager Performance will be based on the following metrics:

• Membership Conversion –you understand how to coach and motivate your spa team to educate and delight your clients, so they join our Lifestyle Program.
• Revenue –you understand how to drive revenue via scheduling, marketing and upgrading services.
• Recruiting –you are passionate about building a team of passionate spa professionals!
• Operations –you measure and deliver results, create a strong member base, and deliver a consistently excellent client experience!

What you need to succeed in this role:

• 2 to 3 years management experience in the salon/spa, retail, or hospitality industry
• Flexible schedule –this role requires a variety of hours which may include nights and a weekend day.
• Ability to promote the benefits of massage and skin care services.