Spa Manager

Hot Rock of Huntington LLC; Halesite (NY); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical benefits and paid time off

Monthly spa service (massage or facial

Retail discounts

Competitive pay

Retirement plan

Job summary

Hand & Stone Massage and Facial Spa in Huntington, NY is seeking a Spa Manager to lead daily operations, drive sales, and ensure outstanding guest experiences. The role emphasizes collaboration, staff development, and creating a relaxing spa environment.

The ideal candidate will focus on maximizing profits through exceptional customer service, marketing initiatives, and efficient team coordination, while maintaining the highest standards of cleanliness and ambiance.

Qualifications

• Spa management experience is preferred but not required.
• Operate with collaboration to guide staff for peak efficiency.
• Strong focus on sales targets and exceptional customer service.

Responsibilities

• Overcome objections during the sales process and increase membership base.
• Create marketing strategies to maximize revenue and profits.
• Perform data analysis that drives business decisions and success.
• Plan and direct daily operations to meet needs of the spa.
• Track staff schedules to optimize capacity, revenue and profits.
• Maintain cleanliness and soothing ambiance of the premises.
• Manage inventory effectively.
• Address customer dissatisfaction and resolve service complaints.
• Ensure compliance with Hand & Stone policies and relevant laws.
• Hire, train, supervise, and mentor all team members.
• Motivate and empower the team to achieve high standards.

Skills

Sales & marketing

Leadership

Interpersonal skills

Communication

Organizational skills

Empathy

Job description

Description

Hand & Stone Massage and Facial Spa has over 600 spas nationwide! We are a leader and pioneer in our industry.

Our Huntington location is located in the heart of the village and has been open since 2008. We are one of the TOP spa's in the country! We are an award winning spa with 11 treatment rooms offering massages, facials and waxing services. Most importantly we provide an experience with relaxation and comfort, dedicated to our guests well-being and peace of mind. We want their spa experience to be a memorable one.

Do people often describe you as a dynamic leader or fantastic motivator? Have you always wanted to have the power to be hands-on and develop an amazing culture in your workplace?

As the Spa Manager, you will direct and organize the overall operation of the spa to maximize profits through exemplary customer service and customer satisfaction. Our ideal Manager will understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication, and cooperation. The individual in this position is responsible and accountable for certain aspects of daily operations with a focus on achieving sales targets (with an eye for effective marketing strategies) and delivering an exceptional level of customer service. We believe in performance-based remuneration, so if you are constantly striving to achieve, want opportunities to be creative, and to own your personal progress, then you found the right place to work!

Please come join us if you:

• Have a great personality and excellent interpersonal skills!
• Are a self-proclaimed "genius" in sales and marketing. We need someone who can help us grow our business and maximize profit and revenue
• Are a dynamic leader who can manage a diverse staff
• Have great communication skills and connect well with staff and stakeholders
• Consider yourself to be an excellent organizer (we want the spa to run effectively and exceed our customers' expectations)
• Are an empathic individual who can put yourself in someone else's shoes
• Spa experience is a plus, but not required! We will teach you everything you need to know to be successful in the spa industry

Responsibilities:

• Overcome objections during the sales process and increase the membership base
• Create marketing strategies aimed at maximizing revenue and profits
• Perform data analysis that drives business decisions and success
• Use sound judgment, work independently, with minimal supervision.
• Plan and direct to meet the daily needs of the operation.
• Track staff schedules efficiently to optimize capacity, revenue, and profits.
• Maintain the utmost cleanliness and soothing ambiance of the premises
• Manage inventory effectively
• Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
• Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.
• Hire, train, supervise, develop, mentor all team members according to Hand & Stone policies and procedures.
• Motivates and empowers the team to achieve high standards.

What's in it for you?

• A great opportunity to implement creative strategies to help our new spa become as successful as possible!
• Medical benefits and paid time off offered for eligible employees.
• A massage or facial each month! - We believe in health and wellness and you deserve it!
• Discounts on retail products- (Yeay!)
• Competitive pay
• Retirement Plan for eligible employees

We value diversity and inclusion and encourage all qualified people to apply.