Spa Guest Services Pro | Flexible Schedule & Growth

Hand & Stone Massage and Facial Spa; Sterling (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Bonus based on performance

Flexible schedule

Employee discounts

Training & development

Opportunity for advancement

Job summary

Hand and Stone is seeking a Spa Associate to ensure guests have an OUTSTANDING experience. You will welcome members, answer phones, book appointments, sell memberships and upgrades, and maintain a clean, professional environment.

Knowledge of Microsoft Office and SpaSoft will be helpful; training will be provided. A positive, energetic team player mindset is essential, with a focus on promoting wellness and delivering exceptional service.

Qualifications

• Provide excellent customer service to members/guests.
• Welcome and greet members/guests upon arrival.
• Answer phones, book appointments, sell memberships, gift cards and upgrades.
• Follow proper filing procedures/file maintenance.
• Promote health/wellness benefits of massage therapy.
• Maintain a professional and clean work environment & appearance.
• Positive, energetic attitude.
• Team player.
• Perform various other duties as assigned.

Responsibilities

• Greet guests and assist with check-in.
• Answer phones and schedule appointments; process memberships, gift cards and upgrades.
• Maintain filing procedures and organized records.
• Promote health and wellness benefits of massage therapy.
• Keep a professional, clean, and welcoming workspace.
• Collaborate with team to ensure a smooth guest experience.

Skills

Customer service

Welcome guests

Phone handling

Sales skills

Team player

Positive attitude

Professional appearance

Education

Microsoft Office knowledge

SpaSoft training (will train)

Tools

Microsoft Office

SpaSoft

Job description

Hand and Stone is seeking a Spa Associate to ensure guests have an OUTSTANDING experience. You will welcome members, answer phones, book appointments, sell memberships and upgrades, and maintain a clean, professional environment.

Knowledge of Microsoft Office and SpaSoft will be helpful; training will be provided. A positive, energetic team player mindset is essential, with a focus on promoting wellness and delivering exceptional service.