Spa Guest Experience Specialist — Flexible Schedule

Hand & Stone Massage and Facial Spa; Brandywine (MD); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee discounts

Flexible schedule

Free food & snacks

Opportunity for advancement

Training & development

Wellness resources

Job summary

Hand and Stone Massage and Facial Spa is seeking a Spa Associate to ensure guests enjoy an outstanding spa experience from arrival to departure. You will greet clients, manage phones, book appointments, and upsell memberships and upgrades while maintaining a polished front desk presence.

The role emphasizes a positive, energetic team player who handles multitasking with ease and supports wellness education for clients and colleagues alike.

Qualifications

• Provide excellent customer service to members/guests.
• Welcome and greet members/guests upon arrival.
• Answer phones, book appointments, sell memberships, gift cards and upgrades.
• Follow proper filing procedures/file maintenance.
• Promote health/wellness benefits of massage therapy.
• Maintain a professional and clean work environment & appearance.
• Positive, energetic attitude.
• Team player.
• Perform various other duties as assigned.

Responsibilities

• Assist guests with scheduling and membership questions.
• Maintain front desk and reception area in a professional manner.
• Support spa team with administrative tasks and client follow-ups.
• Promote services, products, and wellness programs to visitors.

Skills

Customer service

Verbal and written communication

Multitasking

Tools

Spa Soft

Microsoft Office

Job description

Hand and Stone Massage and Facial Spa is seeking a Spa Associate to ensure guests enjoy an outstanding spa experience from arrival to departure. You will greet clients, manage phones, book appointments, and upsell memberships and upgrades while maintaining a polished front desk presence.

The role emphasizes a positive, energetic team player who handles multitasking with ease and supports wellness education for clients and colleagues alike.