Spa Membership & Guest Experience Specialist

Tejviholdings; California (MD); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Training & development

Bonus based on performance

Employee discounts

Job summary

Hand and Stone is seeking Spa Associates for a long-term role in a dynamic spa environment. You will provide excellent customer service to members and guests, answer phones, book appointments, and promote wellness benefits.

This position offers training, a structured bonus plan, and opportunities for growth in a convenient location with a steady clientele; flexible schedules and a professional workplace.

Qualifications

• Excellent customer service skills and work ethic.
• Knowledge of Microsoft Office application, Zenoti (will train) and basic accounting principles.
• Able to work flexible days and hours.

Responsibilities

• Provide excellent customer service to members/guests.
• Welcome and greet members/guests upon arrival.
• Answer phones, book appointments, sell memberships, gift cards and upgrades.
• Follow proper filing procedures/file maintenance.
• Promote health/wellness benefits of massage therapy.
• Maintain a professional and clean work environment & appearance.
• Positive, energetic attitude.
• Team player.
• Perform various other duties as assigned.

Skills

Customer service

Work ethic

Multitasking

Professional appearance

Tools

Microsoft Office

Zenoti

Job description

Hand and Stone is seeking Spa Associates for a long-term role in a dynamic spa environment. You will provide excellent customer service to members and guests, answer phones, book appointments, and promote wellness benefits.

This position offers training, a structured bonus plan, and opportunities for growth in a convenient location with a steady clientele; flexible schedules and a professional workplace.