Spa Guest Services Concierge

Mesquite Entertainment; Mesquite (NV); On-site; USD 19,000 - 25,000; Full time

Job summary

The Spa Receptionist at Mesquite Entertainment is the first point of contact for guests, ensuring a welcoming experience from arrival to departure. You will check guests in and out and book appointments by phone or in person, while responsibly serving beverages in accordance with health and safety rules.

You must have strong computer, typing, and communication skills, be team-oriented, and able to handle multiple tasks with excellent customer service. Weekend and holiday hours are required.

Qualifications

• Must have strong computer, typing, phone and verbal skills.
• Must be able to work in a team and provide quality service to guests.
• Must be detailed oriented and able to manage multiple tasks.
• Excellent customer service skills are necessary.
• Must be available to work weekends, holidays, and varied hours.

Responsibilities

• Schedule, confirm, and modify guest appointments using booking and scheduling software.
• Provide accurate, detailed information about spa services, treatments, packages, and products.
• Check guests in and out for their appointments and provide a brief orientation to the spa facilities. Process payments for services and retail products accurately, handling cash, credit cards, and gift certificates.
• Escort guests to treatment waiting areas and offer them refreshments, including any available beverage menu.
• Manage a multi-line phone system, answer calls promptly, and respond to emails.
• Perform opening and closing procedures for the front desk area according to standard operating procedures.
• Promote and sell spa products, packages, and gift cards, making informed recommendations to guests.
• Assist with regular inventory counts of retail products and report low stock levels to the manager.
• Maintain the cleanliness and organization of the retail display.
• Offer and serve complimentary or for-purchase alcoholic beverages and non-alcoholic beverages to guests.
• Check the identification of guests who appear under 30 to ensure they are of legal drinking age.
• Monitor guests for visible signs of intoxication and adhere to responsible serving practices, including refusing service when appropriate.
• Follow all health, safety, and sanitation protocols for the spa and beverage service.
• Other job related duties as assigned and instructed by management.

Skills

Computer skills

Typing

Phone communication

Verbal communication

Team player

Customer service

Tools

Booking software

Job description

The Spa Receptionist at Mesquite Entertainment is the first point of contact for guests, ensuring a welcoming experience from arrival to departure. You will check guests in and out and book appointments by phone or in person, while responsibly serving beverages in accordance with health and safety rules.

You must have strong computer, typing, and communication skills, be team-oriented, and able to handle multiple tasks with excellent customer service. Weekend and holiday hours are required.