Spa Front Desk Concierge — Elevate Guest Experience

Mesquite Gaming LLC; Mesquite, Northern (NV, KY); Hybrid; USD 18,000 - 26,000; Full time

Job summary

Mesquite Gaming LLC in Mesquite, NV is seeking a friendly Spa Receptionist who will greet guests, check them in/out, and help book appointments by phone or in person. The role includes responsibly serving alcoholic and non-alcoholic beverages to guests in accordance with health and safety regulations.

The Spa Receptionist must have strong computer, typing, phone and verbal skills, and be able to work weekends, holidays, and varied hours. Excellent customer service is expected.

Qualifications

• Spa Receptionist must have strong computer, typing, phone and verbal skills.
• Ability to work weekends, holidays, and varied hours.
• Must have customer service experience.

Responsibilities

• Schedule, confirm, and modify guest appointments using booking software.
• Provide accurate information about spa services, treatments, packages, and products.
• Check guests in and out for appointments; process payments for services and retail products.
• Escort guests to treatment waiting areas and offer refreshments.
• Manage a multi-line phone system; respond to emails.
• Perform opening and closing procedures for the front desk.

Skills

Computer skills

Typing

Phone skills

Verbal communication

Customer service

Teamwork

Detail oriented

Tools

Booking software

Cash handling / POS

Job description

Mesquite Gaming LLC in Mesquite, NV is seeking a friendly Spa Receptionist who will greet guests, check them in/out, and help book appointments by phone or in person. The role includes responsibly serving alcoholic and non-alcoholic beverages to guests in accordance with health and safety regulations.

The Spa Receptionist must have strong computer, typing, phone and verbal skills, and be able to work weekends, holidays, and varied hours. Excellent customer service is expected.