Spa Guest Experience Specialist (Flexible Hours | Commission)

Hand & Stone Franchise Corp; Newtown (CT); On-site; USD 14,000 - 17,000; Full time

Benefits offered by this job

Professional environment

Employee rewards program/bonuses

Job summary

Hand and Stone is seeking a Spa Associate to serve as a critical link in delivering an outstanding guest experience across our spa locations. The role emphasizes excellent customer service, greeting guests, handling phones, booking appointments, and promoting memberships and upgrades.

The position offers an entry-level path with room for advancement, emphasizes a professional appearance, strong communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Knowledge of Microsoft Office and Spa Soft (will train)
• Excellent personal appearance and communication skills
• Ability to handle stressful situations and multitask while focusing on guest

Responsibilities

• Provide excellent customer service to members/guests
• Welcome and greet members/guests upon arrival
• Answer phones, book appointments, sell memberships, gift cards and upgrades
• Follow proper filing procedures/file maintenance
• Promote health/wellness benefits of massage therapy
• Maintain a professional and clean work environment & appearance
• Positive, energetic attitude
• Team player
• Perform various other duties as assigned

Skills

Customer service

Guest greeting

Phone handling

Sales & memberships

Multitasking

Team player

Tools

Microsoft Office

Spa Soft

Job description

Hand and Stone is seeking a Spa Associate to serve as a critical link in delivering an outstanding guest experience across our spa locations. The role emphasizes excellent customer service, greeting guests, handling phones, booking appointments, and promoting memberships and upgrades.

The position offers an entry-level path with room for advancement, emphasizes a professional appearance, strong communication, and the ability to multitask in a fast-paced environment.