Spa Guest Experience Specialist

Valor Hospitality Partners, LLC; Georgia; Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Daily Pay

Hotel Discount Program

Uniforms Provided

Health, Dental, Vision, Life Insurance

Paid PTO

401k with employer match

Food and Beverage Discounts

Tuition Reimbursement

Job summary

Valor Hospitality Partners, LLC is seeking a friendly spa front desk representative to greet guests, handle check-in/out, respond to inquiries, and support therapists and managers.

Candidates should have a high school diploma or GED and prior spa, hotel, or hospitality guest-service experience. Proficiency with reservation systems (Book4Time preferred) and Microsoft Outlook/Office is a plus. This role requires flexibility, weekend/holiday availability, and a professional presence.

Qualifications

• High school diploma or GED required.
• Spa/hospitality guest-service experience preferred.
• Strong verbal and written communication skills.
• Comfortable with computers and reservation/ POS systems; Book4Time a plus.
• Proficiency in Microsoft Outlook and basic Word/Excel.

Responsibilities

• Greet guests warmly and check in/out per spa standards.
• Answer phones, respond to inquiries, and resolve guest concerns.
• Book/modify/confirm appointments in Book4Time with notes.
• Process payments, gratuities, gift cards, and retail sales.
• Present and promote spa services and retail to guests.
• Maintain reception and guest areas clean and stocked.
• Coordinate with other resort departments for seamless guest experiences.

Skills

Customer service

Verbal communication

Written communication

Computer skills

Multitasking

Education

High school diploma or GED

Tools

Book4Time

Outlook

Word

Excel

Job description

Valor Hospitality Partners, LLC is seeking a friendly spa front desk representative to greet guests, handle check-in/out, respond to inquiries, and support therapists and managers.

Candidates should have a high school diploma or GED and prior spa, hotel, or hospitality guest-service experience. Proficiency with reservation systems (Book4Time preferred) and Microsoft Outlook/Office is a plus. This role requires flexibility, weekend/holiday availability, and a professional presence.