Guest Experience Concierge

CoralTree Hospitality; Olympic Valley (CA); On-site; USD 26,174 - 34,440; Full time

Benefits offered by this job

Ski pass discount

Food & beverage discounts

Spa discounts

Free ski gear rentals

Discounted hotel rooms

Medical/dental/vision benefits

Flexible benefit plan

Employee assistance program

Paid time off

401(k) plan with company match

Job summary

Everline Resort & Spa in California’s Olympic Valley is seeking a friendly Guest Services Associate to warmly greet arriving guests, assist with check-in and check-out, and provide information to help guests feel welcome and comfortable.

As a valued member of the CoralTree team, you’ll receive a comprehensive benefits package, including ski pass discounts, dining and spa perks, and discounts on rooms at CoralTree and Hyatt properties.

Qualifications

• Flexibility. This is a demanding business, and we look for flexibility with workdays and hours, but it’s also a lot of fun!
• Experience. Previous experience passionately providing service to others and assisting them with creating authentic vacation or travel experiences.
• People Person. The best part of serving others is creating guest experiences that go beyond the expected.
• Great communicator. Providing amazing experiences requires the ability to communicate both verbally and through legible and grammatically correct writing.
• A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.

Responsibilities

• Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day.
• Create memorable experiences with a warm, welcoming personality that can relate to guests and associates.
• Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty.
• Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home.
• Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met.
• Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency.

Skills

Communication

Customer service

Flexibility

Multi-tasking

Attention to detail

Job description

Everline Resort & Spa in California’s Olympic Valley is seeking a friendly Guest Services Associate to warmly greet arriving guests, assist with check-in and check-out, and provide information to help guests feel welcome and comfortable.

As a valued member of the CoralTree team, you’ll receive a comprehensive benefits package, including ski pass discounts, dining and spa perks, and discounts on rooms at CoralTree and Hyatt properties.