Spa - Receptionist (Full-Time)

CoralTree Hospitality Group; California, Northern (MO, KY); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Ski pass discount

F&B discounts

Spa discounts

Ski gear rentals

Medical, dental, vision

401(k) match

Paid time off

Job summary

CoralTree Hospitality Group's Everline Resort & Spa in California is seeking a friendly Spa receptionist to greet guests, book appointments and escort guests to treatment areas. You will share information about spa services, treatments, and products to enhance the guest experience.

In this role, you will support a welcoming atmosphere, handle payment transactions, and ensure accurate guest records while collaborating with the spa team to deliver a relaxing, pampered visit for every guest.

Qualifications

• Must be detail oriented with excellent communication skills.
• Previous spa/salon experience preferred.
• Customer service and cash handling experience required.
• Certifications or education in the field are a plus.

Responsibilities

• Answer phones in a friendly, courteous manner; schedule appointments and take notes.
• Process payments before or after spa/salon treatments.
• Maintain a professional, clean image of spa and facilities.
• Relay guest information, allergies, and requests to the service provider.

Skills

Attention to detail

Communication skills

Customer service

Cash handling

Job description

Overview

As a member of our Spa team, you will work to ensure that guests receive the pampered, relaxing, and rejuvenating experience they are seeking. You will be responsible for booking appointments, greeting guests upon arrival, and escorting guests to treatment areas. You will also use your knowledge to provide information about spa services, treatments, and products.

About Everline Resort & Spa

Located in California’s Olympic Valley, Everline Resort & Spa provides a premier mountain getaway to North Lake Tahoe. The resort offers a year-round destination with ski-in/ski-out access to Palisades Tahoe, the third largest ski resort in North America, a championship golf, relaxing spa treatments and a wide range of recreational activities. Our sophisticated lodge environment perfectly complements its rugged surroundings and reflects the spirit of the region.

Our on-site restaurant options include casual dining at Sandy’s Pub, breakfast cuisine at Cascades, a cozy coffeehouse and marketplace at Bearshine Café, and fine dining at Six Peaks Grille. Additional resort amenities comprise our heated swimming pools open year-round, a 150-foot water slide, scenic hiking and biking trails, fly-fishing and cross-country ski centers, and a private ice-skating rink that is available to guests throughout the winter season.

Everline Resort & Spa takes inspiration from the distinct history and experience of the property and is a nod to the historic rail lines that connected throughout the area.

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

• Discounted Palisades Tahoe Ski Pass
• Food & beverage, retail, and spa discounts
• Free rentals on ski gear, ice skates, nordic skiing, and golf course access
• Discounted rooms at Hyatt and CoralTree Properties
• Group medical, dental, vision, life, and disability benefits.*
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.*
• An employee assistance program.
• Paid time off*/sick time
• Participation in a 401(k) plan with a company match.

*For Full Time Year-Round Team Members

Responsibilities

• Answer telephones in friendly and courteous manner, providing information, schedule appointments and taking the necessary notes
• Complete payment transactions prior or post a guests spa/salon treatment
• Assist in the professional and clean image of all spa and surrounding facilities
• Communicate all necessary guest information, allergies, and request to the appropriate service provider

Qualifications

• Must be detail oriented and have excellent communication skills
• Previous experience in the spa or salon industry preferred
• Previous customer service and cash handling experience required
• Industry related certifications or education a plus

Physical Requirements and Working Conditions:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Must be capable of sitting 90% or more of a normal 8 hour work shift. Must be capable of carrying, lifting. pushing or pulling up to 20lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus. Must be capable of answering phones and using a computer.
• While performing the duties of this job, the employee will be exposed to indoor working environment. The noise level in the work environment is low.

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality.

Hourly Range: $18/hr - $20/hr