Spa Guest Experience & Sales Specialist

Hand & Stone - 2500 Grant Ave - Philadelphia, PA; Cherry Hill Township (NJ); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Free uniforms

Paid time off

Training & development

401(k)

Bonus based on performance

Flexible schedule

Employee discounts

Vision insurance

Dental insurance

Wellness resources

Opportunity for advancement

Job summary

Hand & Stone Massage and Facial Spas is seeking a Spa Associate to welcome clients, explain services, and promote memberships. You will be the first impression for members and guests, ensuring an outstanding guest experience.

Responsibilities include answering phones, scheduling, maintaining cleanliness, and supporting sales efforts while building relationships with clients and staff across the spa.

Qualifications

• Customer-focused hospitality experience.
• Excellent communication and phone etiquette.
• Ability to meet membership sales goals.
• Knowledge of spa services and products.
• Maintain spa cleanliness and organization.

Responsibilities

• Meet membership sales goals.
• Know the menu of services to inform clients.
• Provide excellent customer service to members and guests.
• Communicate promotions and service options clearly.
• Uphold spa cleanliness standards.
• Answer phones, schedule appointments, file documents.
• Perform other duties as assigned.

Skills

Customer service

Communication

Sales ability

hospitability

Tools

Phone system

Job description

Hand & Stone Massage and Facial Spas is seeking a Spa Associate to welcome clients, explain services, and promote memberships. You will be the first impression for members and guests, ensuring an outstanding guest experience.

Responsibilities include answering phones, scheduling, maintaining cleanliness, and supporting sales efforts while building relationships with clients and staff across the spa.