Spa Guest Experience & Membership Sales Associate

Hand & Stone - 5134 Highland Rd - Waterford Twp, MI; Waterford Charter Township (MI); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

KinderCare discount

LifeMart program

Sales training webinars

Job summary

Hand & Stone Massage and Facial Spas is seeking Spa Associates to welcome and assist clients, drive membership sales, and deliver 5-star service. You will handle phone calls, schedule appointments, and maintain cleanliness while building lasting client relationships.

The role emphasizes a guest-first approach with opportunities for growth through training webinars and potential advancement to lead spa associate or management roles.

Qualifications

• Strong customer service and communication abilities.
• Ability to meet sales goals for membership programs.
• Collaborative team player with a positive attitude.

Responsibilities

• Meet membership sales goals.
• Have detailed knowledge of the menu of services.
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients.
• Uphold spa cleanliness standards.
• Answer phones, schedule appointments, and file documents.
• Perform various other duties as assigned.

Skills

Customer service

Communication

Sales skills

Teamwork

Job description

Hand & Stone Massage and Facial Spas is seeking Spa Associates to welcome and assist clients, drive membership sales, and deliver 5-star service. You will handle phone calls, schedule appointments, and maintain cleanliness while building lasting client relationships.

The role emphasizes a guest-first approach with opportunities for growth through training webinars and potential advancement to lead spa associate or management roles.