Spa Experience Specialist - Sales & Guest Services

Hand & Stone Massage and Facial Spa; DeLand (FL); Hybrid; USD 24,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Training & development

Employee discounts

Opportunity for advancement

Competitive salary

Flexible schedule

Job summary

Hand & Stone Massage and Facial Spas is seeking Spa Associates to welcome clients, promote services, and deliver a 5-star experience. You will manage phone calls, appointment scheduling, and member relations while maintaining a clean, inviting spa environment.

This role emphasizes membership sales and delivering exceptional service during evening hours. Ideal candidates are guest-focused, adaptable, and ready to engage our community with professional communication and teamwork.

Qualifications

• Excellent customer service and communication skills.
• Willingness to work evenings/late shifts and flexible schedule.
• Ability to meet membership sales goals and promote spa services.

Responsibilities

• Meet membership sales goals.
• Provide excellent customer service to members and guests.
• Answer phones, schedule appointments, and file documents.
• Upsell services and memberships where appropriate.
• Uphold spa cleanliness and organization standards.
• Perform various other duties as assigned.
• Work 3pm to 9:30pm shifts.

Skills

Customer service

Phone etiquette

Sales skills

Schedule management

Team player

Education

High school diploma

Tools

Phone system

Job description

Hand & Stone Massage and Facial Spas is seeking Spa Associates to welcome clients, promote services, and deliver a 5-star experience. You will manage phone calls, appointment scheduling, and member relations while maintaining a clean, inviting spa environment.

This role emphasizes membership sales and delivering exceptional service during evening hours. Ideal candidates are guest-focused, adaptable, and ready to engage our community with professional communication and teamwork.