Spa Guest Experience Concierge – Career Growth

The Woodhouse Spas Corporation; Friendswood (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Pay review

Retail bonuses

Free spa services

Incentive programs

SPIFFs

Paid vacations

401K & health plans

Career advancement

Job summary

The Woodhouse Spas – Baybrook is hiring Spa Concierge professionals to warmly greet guests, manage appointment scheduling, and drive guest satisfaction at our Baybrook location. You will handle phones, educate guests on services, and contribute to a smooth, luxurious spa experience.

We value friendly, reliable team players who can multi-task in a fast-paced environment and maintain a polished, professional demeanor at all times.

Qualifications

• Must be friendly and welcoming with a professional demeanor.
• Able to multi-task in a busy spa environment.
• Strong teamwork and guest service mindset.
• Excellent verbal and written communication in a guest-facing role.

Responsibilities

• Answer phones and greet guests with a warm smile.
• Confirm and schedule appointments daily.
• Schedule appointments using the MEEVO software.
• Prepare and finalize sale tickets and process payments.
• Educate guests on spa services and retail products.
• Manage spa schedule and ensure smooth guest flow.
• Promote gift cards and retail to boost sales.
• Maintain a spotless, organized front desk and spa area.
• Follow handbook policies and guest service standards.

Skills

Guest interaction

Multitasking

Team player

Professional demeanor

Friendly communication

Reliable transportation

Job description

The Woodhouse Spas – Baybrook is hiring Spa Concierge professionals to warmly greet guests, manage appointment scheduling, and drive guest satisfaction at our Baybrook location. You will handle phones, educate guests on services, and contribute to a smooth, luxurious spa experience.

We value friendly, reliable team players who can multi-task in a fast-paced environment and maintain a polished, professional demeanor at all times.