Spa Concierge for Luxury Spa

The Woodhouse Spas Corporation; Friendswood (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Pay review

Retail bonuses

Free spa services

Incentive programs

SPIFFs

Paid vacations

401K & health plans

Career advancement

Job summary

The Woodhouse Spas – Baybrook is hiring Spa Concierge professionals to warmly greet guests, manage appointment scheduling, and drive guest satisfaction at our Baybrook location. You will handle phones, educate guests on services, and contribute to a smooth, luxurious spa experience.

We value friendly, reliable team players who can multi-task in a fast-paced environment and maintain a polished, professional demeanor at all times.

Qualifications

• Must be friendly and welcoming with a professional demeanor.
• Able to multi-task in a busy spa environment.
• Strong teamwork and guest service mindset.
• Excellent verbal and written communication in a guest-facing role.

Responsibilities

• Answer phones and greet guests with a warm smile.
• Confirm and schedule appointments daily.
• Schedule appointments using the MEEVO software.
• Prepare and finalize sale tickets and process payments.
• Educate guests on spa services and retail products.
• Manage spa schedule and ensure smooth guest flow.
• Promote gift cards and retail to boost sales.
• Maintain a spotless, organized front desk and spa area.
• Follow handbook policies and guest service standards.

Skills

Guest interaction

Multitasking

Team player

Professional demeanor

Friendly communication

Reliable transportation

Job description

Benefits:

• Free food & snacks
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• 401(k) matching
• Company parties
• Donation matching
• Employee discounts

Seeking full time and part time Spa Hospitality team members for immediate hire!

The Woodhouse Spas – Baybrook has an immediate need for full-time and part-time Spa Concierges. We are seeking passion filled, enthusiastic individuals driven by intention and guided by excellence to join our team today.

WE ARE LOOKING FOR POSITIVE, SELF-MOTIVATED INDIVIDUALS.

Requirements:

• Must be friendly/welcoming and have a professional demeanor. This position requires constant interaction with guests
• Attend all staff meetings & huddles as required by your schedule
• Must be a team player and enthusiastic contributor to servicing our guests
• Must have the ability to multi-task
• Must have reliable transportation

Responsibilities:

• Answers phones
• Welcomes each guest who enters the spa with a smile
• Confirm appointments daily
• Schedule appointments using the MEEVO software
• Prepare and finalize sale tickets
• Educate guests on spa services and retail products
• Orchestrates the spa schedule and ensures proper guest flow
• Rocks sales numbers by providing gift card and retail recommendations
• Ensures a positive, consistent guest experience
• Supports the Spa Director and entire spa team
• Is super organized and has an astute attention for detail, always making sure the place is tidy
• Abide by the handbook policies

Woodhouse Hospitality Perks include:

• Performance/pay review every 6 months!
• Monthly retail bonuses!
• Free spa services and discounts on all retail products!
• Competitive Pay and Incentive programs
• Daily SPIFF opportunities = extra pay incentive
• Paid Vacations for Full Time Employees
• 401K and health plans for Full Time Employees
• Great opportunities for career advancement are currently available!