Spa Guest Experience Concierge

Kohler Hospitality; Kohler (WI); On-site; USD 17,000 - 26,000; Part time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) with company match

Job summary

Kohler Co. seeks a spa receptionist to warmly welcome guests, manage reservations, and support premium spa services at the Kohler Waters Spa in Kohler, Wisconsin.

The role requires a polished appearance, strong communication, and the ability to navigate multiple guest-management systems in a fast-paced environment. This is a casual part-time onsite position with daytime and weekend hours.

Qualifications

• Must be 18 years or older at time of application.
• HS Diploma or GED required at time of application.
• Prior hospitality service experience preferred.
• Strong communication skills in a fast-paced environment.
• Ability to use multiple computer/guest management systems.

Responsibilities

• Provide outstanding service and maintain luxury cleanliness standards.
• Proficiently use ResortSuite to process transactions and book spa treatments.
• Ensure accuracy of reservations and communicate spa policies and options to guests.
• Support spa retail sales and coordinate with technicians to enhance guest experiences.
• Handle check-out, apply discounts, and attach commissions carefully.
• Receive and help resolve guest feedback with supervision.
• Enforce spa policies to maintain a relaxing atmosphere.
• Assist with spa amenity and facility upkeep.

Skills

Strong communication

Stand for long hours

Multi-system experience

Education

HS Diploma or GED

Tools

ResortSuite software

Job description

Kohler Co. seeks a spa receptionist to warmly welcome guests, manage reservations, and support premium spa services at the Kohler Waters Spa in Kohler, Wisconsin.

The role requires a polished appearance, strong communication, and the ability to navigate multiple guest-management systems in a fast-paced environment. This is a casual part-time onsite position with daytime and weekend hours.