Spa Receptionist, Kohler Waters Spa

Kohler Hospitality; Ashwaubenon (WI); On-site; USD 16,531 - 26,174; Part time

Job summary

Kohler Waters Spa in Green Bay, Wisconsin is seeking a friendly Spa Receptionist to ensure a smooth arrival and departure, manage reservations, and support guest services with polished hospitality. This on-site role is part-time with flexible weekday and weekend shifts.

Ideal candidates are 18+ with a HS diploma or GED and hospitality experience. Proficiency in ResortSuite and strong communication are highly valued to help guests enjoy a luxurious spa experience.

Qualifications

• Must be 18 years or older at time of application.
• HS Diploma or GED required.
• Prior hospitality service experience preferred.

Responsibilities

• Provide outstanding service and maintain luxury cleanliness standards.
• Proficiently use ResortSuite to process transactions, book/edit spa treatments.
• Ensure reservations are accurate with knowledge of spa policies and amenities.
• Support spa retail sales and coordinate with technicians to enhance guest experience.
• Process checkout with attention to commissions, discounts and packages.

Skills

Strong communication

Customer service

Fast-paced environment

Education

HS Diploma or GED

Tools

ResortSuite

Job description

Work Mode: Onsite
Location: Green Bay, WI
This is a Casual year-round position, working weekdays and weekends. Shifts will vary between 7:00am and 9:00pm CST.

Opportunity

The Spa Receptionist is an integral part of the Spa team whose main objective is to ensure our guests have a smooth and welcoming arrival, departure and overall relaxing experience while visiting our spa. This individual responds to a wide variety of guest requests to create special moments and memorable experiences through passionate, attentive service. Ideal candidates are driven individuals who believe in providing outstanding guest experiences and coming to work energized and ready to carry that spirit throughout the day. With the rest of the guest service team, they work hard to encourage, challenge, and support one another to be their best. This position requires an extremely polished appearance, professional etiquette and a warm and friendly personality.

As a Spa Receptionist you will:

• Consistently provide outstanding service and maintain cleanliness standards at a luxury level.
• Proficiently use ResortSuite software systems to correctly process transactions, complete orders and accurately book/edit spa treatments.
• Ensure accuracy of all reservations with a knowledge of spa treatments, spa policies, spa amenities and overall hotel options and ability to communicate with our guest.
• Support all spa retail sales and communicate with technicians to allow our guests to experience our premium products and enhance their treatments.
• Provide a seamless and accurate check out paying special attention to attaching commissions, applying discounts and package billing.
• Receive guest feedback/complaints and, with supervision, resolve any guest/staff issues as they arise.
• Enforce spa policies (service requirements, age restrictions, guest behavior, etc.) with supervision/support to maintain a relaxing spa atmosphere.
• Support the cleanliness and maintenance of the Kohler Waters Spa guest amenities, facility and equipment.

Skills/Requirements

• Must be 18 years old or older at time of application.
• Must have HS Diploma or GED credential at time of application.
• Prior hospitality service experience preferred
• Strong communication skills and ability to work in a fast paced environment
• Ability to perform tasks requiring use of multiple computer/guest management systems
• Ability to stand for 5+ hours

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The hourly range for this position is $12.40 - $18.60. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location. tips/gratuity ($5-$7 hr tip pool).

Why Work at Kohler Co

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen.So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities.We invite you to learn more about our culture and company at www.kohlercompany.com .

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [e-mail] . Kohler Co. is an equal opportunity/affirmative action employer.

We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement .