Spa Sales Coach & Growth Leader - Uncapped Commission

Hand & Stone Franchise Corp; Palm Harbor (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Job summary

Hand and Stone Massage and Facial is hiring a Sales Coach for our Palm Harbor, FL location. You will train and motivate our front desk and service team to sell monthly wellness memberships and gift cards, delivering a guest-centric experience from first hello to checkout.

You will set sales targets, lead coaching sessions, and develop scripts tailored to our spa environment, partnering with management to improve performance and retention.

Responsibilities

• Design and deliver engaging sales training programs focused on monthly membership conversion and gift card promotion.
• Coach front desk associates on consultative selling techniques, objection handling, and upselling wellness services.
• Set and monitor individual and team sales targets for membership enrollments, renewals, and gift card revenue.
• Conduct weekly 1-on-1 coaching sessions and group huddles to review performance and celebrate wins.
• Develop sales scripts, role-play scenarios, and onboarding materials tailored to our spa environment.
• Partner with the Spa Manager, District Manager and Owner to analyze sales data, identify gaps, and implement action plans.
• Lead by example on the floor — engaging with guests to demonstrate best-in-class sales behaviors.
• Monitor membership retention metrics and collaborate with the team on re-engagement strategies for lapsed members.
• Track and report on key performance indicators (KPIs) including close rate, membership growth, and gift card sales.

Job description

Hand and Stone Massage and Facial is hiring a Sales Coach for our Palm Harbor, FL location. You will train and motivate our front desk and service team to sell monthly wellness memberships and gift cards, delivering a guest-centric experience from first hello to checkout.

You will set sales targets, lead coaching sessions, and develop scripts tailored to our spa environment, partnering with management to improve performance and retention.