Spa General Manager: Lead Teams, Elevate Guest Experience

Hand & Stone Franchise Corp; Charlotte (NC); Vor Ort; USD 80.000 - 115.000; Vollzeit

Benefits dieser Stelle

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Zusammenfassung

Hand & Stone Massage and Facial Spa – CHARLOTTE (4310 Sharon Rd, Charlotte, NC 28211) is seeking a high-impact, performance-driven General Manager to lead both the team and the business.

This role is ideal for a people-first, servant leader who can build a strong culture, deliver an exceptional guest experience, and drive sales, revenue, and profitability. You’ll own spa performance while developing a team that consistently delivers results.

Qualifikationen

• 3–5 years of leadership experience and a track record driving results.
• Proven success in sales growth and team performance.
• Strong communication and leadership skills with KPI focus.
• Balance of people leadership and business acumen; P&L experience preferred.
• Comfort in a fast-paced environment; flexible schedule including nights/weekends/holidays.

Aufgaben

• Lead the business: oversee spa operations, performance, and profitability.
• Build the team: recruit, coach, and develop a high-performing staff.
• Drive the results: grow memberships, service utilization, and retail.
• Use reports and KPIs to identify opportunities and optimize schedules.

Kenntnisse

Leadership

Sales

Communication

People Leadership

Business Acumen

KPIs

P&L Experience

Fast-paced

Flexible Schedule

Jobbeschreibung

Hand & Stone Massage and Facial Spa – CHARLOTTE (4310 Sharon Rd, Charlotte, NC 28211) is seeking a high-impact, performance-driven General Manager to lead both the team and the business.

This role is ideal for a people-first, servant leader who can build a strong culture, deliver an exceptional guest experience, and drive sales, revenue, and profitability. You’ll own spa performance while developing a team that consistently delivers results.