Spa General Manager: Drive Growth & Guest Experience

FGG Spa, LLC; Concordville (PA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Vision, Dental, LifeInsurance

401K with 5% company match

Base salary + performance-basedBonuses

Paid Time Off

Service & product discounts

Strong support system and people-first

Job summary

FGG Spa, LLC is seeking a high-impact General Manager to lead Glen Mills operations, drive guest experiences, and maximize revenue across spa services, memberships, and retail. You will own the spa's performance, manage staffing, and foster a culture of accountability and service excellence.

This role requires 3–5 years of leadership, strong communication, and a proven track record with KPIs and P&L. The position offers a competitive salary, benefits, and growth opportunities within a multi-unit

Qualifications

• 3–5 years of leadership experience in retail or service operations.
• Demonstrated ability to drive sales and improve team performance.
• Strong communication and interpersonal skills with a people-first approach.
• Experience with KPIs and performance metrics in a multi-unit environment.
• Profit and loss management experience preferred.

Responsibilities

• Oversee spa operations and overall performance.
• Drive revenue through memberships, services, and retail.
• Build and coach a high-performing team with a focus on service excellence.
• Utilize reporting and KPIs to identify opportunities and optimize staffing.

Skills

Leadership experience

Sales-driven

Strong communication

KPIs experience

P&L experience

People development

Job description

FGG Spa, LLC is seeking a high-impact General Manager to lead Glen Mills operations, drive guest experiences, and maximize revenue across spa services, memberships, and retail. You will own the spa's performance, manage staffing, and foster a culture of accountability and service excellence.

This role requires 3–5 years of leadership, strong communication, and a proven track record with KPIs and P&L. The position offers a competitive salary, benefits, and growth opportunities within a multi-unit