Spa General Manager: Lead Growth & World-Class Service

Fgg Spa, Llc.; Franklin (TN); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

401K with company match

Health insurance

Dental insurance

Vision insurance

Paid time off

Bonus based on performance

Training & development

Employee discounts

401(k) matching

Job summary

FGG Spa, LLC is seeking a high‑impact General Manager to lead both the team and the business at our Franklin location. You’ll drive guest experiences, sales, and profitability while fostering a culture of accountability and service excellence.

As a servant leader, you’ll recruit, coach, and develop staff, optimize scheduling, and implement local marketing initiatives to grow memberships and service utilization.

Qualifications

• 3–5 years of leadership experience.
• Proven success driving sales and team performance.
• Strong communication and leadership skills.
• Balance of people leadership and business acumen.
• Experience working with KPIs is required.
• P&L experience strongly preferred.
• Comfort in a fast-paced environment.
• Flexible schedule (nights/weekends/holidays).

Responsibilities

• Oversee spa operations and overall performance.
• Drive revenue through memberships, service utilization, and retail.
• Own KPIs, reporting, and P&L ownership.
• Recruit, hire, and retain a high-performing team.
• Lead, coach, and develop your team with a people-first mindset.
• Build a culture of accountability, engagement, and service excellence.
• Ensure a World Class Client experience (WCCE) across touchpoints.
• Optimize scheduling and staffing to support service and business needs.
• Execute local marketing and community outreach initiatives.

Skills

Leadership experience

Sales performance

Communication skills

KPIs

P&L experience

Fast-paced environment

Job description

FGG Spa, LLC is seeking a high‑impact General Manager to lead both the team and the business at our Franklin location. You’ll drive guest experiences, sales, and profitability while fostering a culture of accountability and service excellence.

As a servant leader, you’ll recruit, coach, and develop staff, optimize scheduling, and implement local marketing initiatives to grow memberships and service utilization.