Spa General Manager: Lead People, Grow Revenue

Hand & Stone Franchise Corp; Richmond (VA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Hand & Stone Massage and Facial Spa is seeking a high-impact General Manager to lead both the team and the business at our Richmond-area spa. You will be a servant leader who builds a culture of service excellence and delivers an exceptional guest experience while driving revenue and profitability.

You’ll own spa performance, recruit and coach a high-performing team, and optimize scheduling, marketing, and operations to maximize revenue and guest satisfaction.

Qualifications

• 3–5 years of leadership experience.
• Proven success driving sales and team performance.
• Strong communication and leadership skills.
• P&L experience strongly preferred.
• Comfort in a fast-paced environment.

Responsibilities

• Lead spa operations and drive overall performance.
• Grow sales, memberships, and profitability while tracking key metrics.
• Own reporting, budgeting, and P&L responsibilities.

Skills

Leadership experience

Sales drive

KPIs experience

Communication skills

People leadership

Job description

Hand & Stone Massage and Facial Spa is seeking a high-impact General Manager to lead both the team and the business at our Richmond-area spa. You will be a servant leader who builds a culture of service excellence and delivers an exceptional guest experience while driving revenue and profitability.

You’ll own spa performance, recruit and coach a high-performing team, and optimize scheduling, marketing, and operations to maximize revenue and guest satisfaction.