Spa General Manager: Drive Growth & Guest Experience

FGG Spa, LLC; Tuckahoe (VA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Vision, Dental, LifeInsurance

401K with 5% company match

Base salary + performance-based bonus

Paid Time Off

Service & product discounts

Strong support system and people-first

Job summary

FGG Spa, LLC, a Hand & Stone franchisee, seeks a high-impact General Manager to lead both the team and the business. You will own spa performance, drive guest experience, and grow revenue with a people-first culture.

You’ll recruit and coach a high-performing team, manage KPIs and P&L, and build a world class client experience across all touchpoints in a fast-paced environment with a flexible schedule.

Qualifications

• 3–5 years of leadership experience.
• Proven success driving sales and team performance.
• Strong communication and leadership skills.
• Balance of people leadership and business acumen.
• Strong experience working with KPIs is required.
• P&L experience strongly preferred.
• Comfort in a fast-paced environment.
• Flexible schedule (nights/weekends/holidays).

Responsibilities

• Spa operations and overall performance.
• Sales growth, membership performance, and profitability.
• Key metrics, reporting, and P&L ownership.
• Recruit, hire, and retain a high-performing team.
• Lead, coach, and develop your team with a people-first mindset.
• Build a culture of accountability, engagement, and service excellence.
• Ensure a World Class Client experience (WCCE) across all touchpoints.
• Increase revenue through memberships, service utilization, and retail performance.
• Use reporting and data to identify opportunities and improve results.
• Optimize scheduling and staffing to support both service and business needs.
• Execute local marketing and community outreach initiatives.

Skills

People leadership

Sales growth

KPIs

Communication

Leadership

Job description

FGG Spa, LLC, a Hand & Stone franchisee, seeks a high-impact General Manager to lead both the team and the business. You will own spa performance, drive guest experience, and grow revenue with a people-first culture.

You’ll recruit and coach a high-performing team, manage KPIs and P&L, and build a world class client experience across all touchpoints in a fast-paced environment with a flexible schedule.