Spa General Manager: Lead Team, Grow Revenue, Deliver Wow

FGG Spa, LLC; Monroe (NC); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Hand & Stone Massage and Facial Spa – MONROE seeks a high-impact General Manager to lead the team and the business, delivering an exceptional guest experience while driving sales, revenue, and profitability. You will own spa performance and develop a team that consistently delivers results.

This role emphasizes people leadership, KPI-driven performance, and strong culture, with responsibility for operations, staffing, and local marketing in a fast-paced environment.

Qualifications

• 3–5 years of leadership experience.
• Proven ability to drive sales, KPIs, and profitability.
• Strong communication and people leadership skills.
• P&L experience preferred.
• Comfort in a fast-paced environment with flexible scheduling.

Responsibilities

• Oversee spa operations and overall performance.
• Drive sales growth, memberships, and profitability.
• Own KPIs, reporting, and P&L responsibilities.
• Recruit, hire, and develop a high-performing team.
• Coach staff to deliver a World Class Client Experience.
• Optimize scheduling, local marketing, and community outreach.

Skills

Leadership

Sales performance

KPIs

People leadership

Communication

Job description

Hand & Stone Massage and Facial Spa – MONROE seeks a high-impact General Manager to lead the team and the business, delivering an exceptional guest experience while driving sales, revenue, and profitability. You will own spa performance and develop a team that consistently delivers results.

This role emphasizes people leadership, KPI-driven performance, and strong culture, with responsibility for operations, staffing, and local marketing in a fast-paced environment.