Strategic Spa GM: Drive Growth, Team Excellence & Guest Experience

Hand & Stone Massage and Facial Spa; Glen Mills (Delaware County); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Hand & Stone Massage and Facial Spa – GLEN MILLS is seeking a high-impact General Manager to lead both the team and the business in Glen Mills, PA. The role focuses on delivering exceptional guest experiences and driving profitability.

You will own spa performance, recruit and develop a strong team, and implement local marketing and community outreach to boost revenue and membership performance. This position requires leadership, strategic thinking, and a passion for service excellence.

Qualifications

• 3–5 years of leadership experience.
• Proven success driving sales and team performance.
• Strong communication and leadership skills.
• Balance of people leadership and business acumen.
• Strong experience working with KPIs is required.
• P&L experience strongly preferred.

Responsibilities

• Oversee spa operations and overall performance.
• Drive revenue growth through memberships, service utilization, and retail.
• Lead, coach, and develop a high-performing team with a people-first mindset.
• Ensure a World Class Client experience (WCCE) across all touchpoints.

Skills

Leadership

Sales

KPIs

People management

Communication

P&L experience

Job description

Hand & Stone Massage and Facial Spa – GLEN MILLS is seeking a high-impact General Manager to lead both the team and the business in Glen Mills, PA. The role focuses on delivering exceptional guest experiences and driving profitability.

You will own spa performance, recruit and develop a strong team, and implement local marketing and community outreach to boost revenue and membership performance. This position requires leadership, strategic thinking, and a passion for service excellence.