Spa Front Desk Leader & Sales Coach

Woodhouse Spa - Cedar Park; Fishers (IN); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Bonus based on performance

Employee discounts

Job summary

Woodhouse Day Spa is seeking a polished Assistant Manager to lead our front-of-house team in Fishers, Indiana. This is a working leadership role—you’ll be regularly scheduled on the front desk performing Spa Coordinator duties, so you should expect to be guest-facing every week while coaching the team to sell retail and maximize bookings.

You’ll train new hires, serve as Manager on Duty, and partner with the Spa Director to drive guest satisfaction, upsell services, and maintain exceptional

Qualifications

• 2-4 years of front desk, guest services, or hospitality leadership experience in a sales-driven environment.
• A proven, hands-on track record coaching a team to hit retail and booking goals.
• Strong training, coaching, and communication skills.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Work regularly scheduled shifts on the front desk, personally performing Spa Coordinator duties
• Coach and develop hospitality team members to confidently sell retail and hit sales goals
• Run daily sales huddles and give real-time, on-the-floor coaching
• Maximize the appointment book and drive upsells and advanced service bookings
• Ensure the guest journey is followed on every guest, from arrival to departure
• Train new hires and serve as Manager on Duty, supporting the Spa Director

Skills

Front desk leadership

Sales coaching

Guest services

Communication skills

Job description

Woodhouse Day Spa is seeking a polished Assistant Manager to lead our front-of-house team in Fishers, Indiana. This is a working leadership role—you’ll be regularly scheduled on the front desk performing Spa Coordinator duties, so you should expect to be guest-facing every week while coaching the team to sell retail and maximize bookings.

You’ll train new hires, serve as Manager on Duty, and partner with the Spa Director to drive guest satisfaction, upsell services, and maintain exceptional