Spa Front Desk & Guest Experience Supervisor

Agua Caliente Casinos; Rancho Mirage (CA); On-site; USD 42,000 - 55,000; Full time

Job summary

Agua Caliente Casinos in Rancho Mirage, CA, seeks a Front Desk Spa Supervisor to oversee the front desk, locker room attendants, and spa operations. You will schedule staff, review performance, manage guest interactions, and drive upsells for treatments and retail products.

The role requires strong cash handling, reliability for weekend/holiday shifts, and a professional appearance. Training and leadership duties are included.

Qualifications

• High School Diploma, GED, or equivalent combination of education and experience.
• Spa customer and operations experience preferred.
• Cashier and computer experience in a spa/hotel environment preferred.

Responsibilities

• Greet guests professionally and verify service times.
• Oversee front desk, spa attendants, and scheduling.
• Manage guest check-ins, cancellations, and cash handling.
• Promote spa services and retail upsells to guests.
• Ensure compliance with spa policies and safety procedures.
• Attend staff meetings and communicate department updates.

Skills

Guest service

Cash handling

Scheduling

Upselling

Team coordination

Education

High School Diploma, GED, or equivalent

Tools

InfoGenesis

Job description

Agua Caliente Casinos in Rancho Mirage, CA, seeks a Front Desk Spa Supervisor to oversee the front desk, locker room attendants, and spa operations. You will schedule staff, review performance, manage guest interactions, and drive upsells for treatments and retail products.

The role requires strong cash handling, reliability for weekend/holiday shifts, and a professional appearance. Training and leadership duties are included.