Slot Floor Operations Lead

Agua Caliente Casino • Resort • Spa; Rancho Mirage (CA); On-site; USD 50,000 - 75,000; Full time

Job summary

Agua Caliente Casino • Resort • Spa in Rancho Mirage, CA, seeks a Slot Supervisor to support scheduling, training, and oversight of Slot Attendants and Hi Limit Cashiers on the casino floor. The role emphasizes delivering excellent customer service and maintaining cash accountability in compliance with AML regulations.

You will lead Slot Department personnel, assist with hiring and disciplinary actions, and ensure strong teamwork and confidentiality while adapting to changing priorities.

Qualifications

• High school diploma or GED required.
• One to two years strong customer service experience.
• Six months or more previous Slot experience.
• Strong computer skills with MS Office.
• Strong leadership and ability to serve internal and external customers.
• Ability to maintain high confidentiality.
• Ability to adapt quickly to changing priorities.
• Must balance, control, and report significant cash accountability on assigned shift.

Responsibilities

• Assist the Slot Relief Shift Manager with scheduling, training, and oversight of Slot Attendants and Hi Limit Cashiers.
• Provide excellent customer service and address gaming machine and guest service issues.
• Oversee Slot Operations on the casino floor and supervise Slot Department personnel.
• Assist with hiring, training, and disciplinary actions of Slot Department personnel.
• Issue complimentary services per internal control authorizations.
• Approve slot machine payoffs in assigned area and key over Slot Jackpots.
• Maintain knowledge of the property and upcoming events.
• Stay informed of industry trends.
• Perform duties of a Slot Attendant as required.

Skills

Customer service

Leadership

Teamwork

Confidentiality

Education

High School Diploma or GED

Tools

MS Office

Job description

Agua Caliente Casino • Resort • Spa in Rancho Mirage, CA, seeks a Slot Supervisor to support scheduling, training, and oversight of Slot Attendants and Hi Limit Cashiers on the casino floor. The role emphasizes delivering excellent customer service and maintaining cash accountability in compliance with AML regulations.

You will lead Slot Department personnel, assist with hiring and disciplinary actions, and ensure strong teamwork and confidentiality while adapting to changing priorities.