Spa Front Desk Supervisor — Flexible Hours

Agua Caliente Casinos; Rancho Mirage (CA); Presencial; USD 42.000 - 65.000; Jornada completa

Descripción de la vacante

Agua Caliente Casinos in Rancho Mirage, CA is seeking a Front Desk Supervisor for the spa operations. You will oversee a team of about 40 staff, manage check-ins, bookings, and guest interactions, and work to upsell spa services and retail products while maintaining cash handling and reporting duties.

The role requires a high school diploma or equivalent, with preferred experience in spa operations and cashier duties within a hotel/spa environment.

Formación

• High School Diploma, GED, or equivalent combination of education.
• 2 years Spa costumer and operations experience preferred.
• Cashier, computer, hotel/spa experience preferred. Required.

Responsabilidades

• Oversee front desk operations and supervise staff of ~40.
• Greet guests and ensure understanding of services and scheduling.
• Promote spa treatments and retail products with upselling.
• Handle refunds, gift cards, and booking accuracy.
• Maintain cash handling accuracy and balance books.
• Attend staff meetings and ensure opening/closing procedures.
• Provide excellent guest service to guests and internal clients.

Educación

High School Diploma, GED, or equivalent combination of education

Herramientas

Cashier system

Hotel/Spa software

Descripción del empleo

Agua Caliente Casinos in Rancho Mirage, CA is seeking a Front Desk Supervisor for the spa operations. You will oversee a team of about 40 staff, manage check-ins, bookings, and guest interactions, and work to upsell spa services and retail products while maintaining cash handling and reporting duties.

The role requires a high school diploma or equivalent, with preferred experience in spa operations and cashier duties within a hotel/spa environment.