Spa Receptionist

Hawks Cay Resort; Marathon (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Hawks Cay Resort seeks a Spa Front Desk Agent to warmly greet guests, register arrivals, and manage spa appointments. You will operate the spa software to schedule services, post charges, and help guests settle accounts with accuracy and a professional demeanor.

You will maintain guest records, support up-selling of services, and ensure the front desk area is tidy and welcoming. Prior front desk or hospitality experience is a plus.

Qualifications

• High school diploma or GED required.
• Experience in customer service preferred.
• Previous hotel front desk experience helpful.

Responsibilities

• Greet and register guests upon arrival at the Spa.
• Schedule spa services using the spa system.
• Post guest charges and assist with account settlements.
• Maintain accurate guest files and information.
• Ensure a clean, organized work area and professional appearance.
• Attend training and staff meetings as scheduled.

Skills

Verbal English

Guest service

Teamwork

Multitasking

Education

High school diploma or GED

Tools

Spa software

Job description

A Spa Front Desk Agent is one of the most valuable assets to the success of our business. Since our company is built on our reputation and client’s word of mouth, it is vital to our success that we provide exemplary service to all guests upon arrival to the Calm Waters Spa and make a lasting impression on their farewell. Spa Front Desk Agents must ensure all guest’s needs are satisfied to solidify their decision to return to the Spa.

Essential Functions

• Greets and registers guests upon their arrival at the Spa
• Ensures the accuracy of guest file information
• Schedule spa services on a computerized spa system
• Posts guest charges
• Assists guests in understanding and settling their accounts
• Maintain eye contact when addressing external and internal guests
• Properly open & close the spa each day according to Standard Operating Procedures
• Acknowledge & greet everyone who enters & leaves spa facilities
• Maintain a clean, safe, fully stocked, and well-organized work area
• Regularly attend, participate in, and support training and staff meetings for the spa

Additional Responsibilities

• Be on time for your shift
• Provide locker room coverage as necessary
• Ensuring guests have filled out health history forms, and therapists are aware of any guest conditions
• Promote the sales of additional spa services and gift certificates in a positive and motivational way
• Assist in all areas of spa operation as requested by management
• Develop the ability to work without constant direct supervision and remain at assigned post for extended periods
• Communicate to management any occurrences involving staff or guests in the spa that require attention

Knowledge, Skills, and Abilities

Knowledge

• Spa Coordinators provide detailed descriptions of spa treatments, packages, services, facility features, and hours of operation.
• Utilize spa computers with skill and proficiency.

Skills

• Excellent verbal English communication skills
• Exceptional communication, listening, and people skills

Abilities

• Ability to manage payments according to procedures
• Ability to work independently and within a team
• Ability to project a positive attitude over the telephone
• Must be detail-oriented and have the ability to multi-task

Education

Qualification Standards

• High school diploma or GED

Experience

• At least one year of consistent, steady work experience with the general public, specifically in customer service
• Previous hotel front desk experience helpful

Other

• Pleasant personality; self-starter; enthusiastic team player; self-motivated. Spontaneous desire to assist others and provide excellent service. Passion for anticipating and exceeding our guests’ needs. Flexibility with schedule, including weekends and holidays.

Hawks Cay Resort is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic in accordance with applicable federal, state, and local laws.

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