Spa Front Desk Concierge — Guest Experience & Bookings

Workstream; Trump (OH); On-site; USD 21,000 - 23,000; Part time

Benefits offered by this job

Medical, dental, vision

Employer paid life insurance

401K with match

Disability insurance

GV Perx staff discounts

7 paid holidays (FT)

Additional PTO (FT)

Job summary

Gervasi Vineyard is hiring a Spa Front Desk Concierge for The Spa, welcoming guests and assisting with reservations both over the phone and in person. The role promotes retail products and supports gift card requests while maintaining a pristine spa environment.

The position is part-time or full-time with pay ranging from $15 to $17.50 per hour, based on experience. Flexible schedules, training opportunities, and employee discounts are offered.

Qualifications

• Spa/Beauty industry experience preferred.
• Prior spa experience strongly preferred.
• Luxury hotel experience preferred.
• Knowledge of Book4Time software.
• Must be over 18 years old.
• Minimum 2 years of customer service in retail/hotel/spa.
• Prior front desk or administrative experience.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Greet and welcome guests to the Spa and assist with inquiries.
• Coordinate spa service bookings by phone and in person.
• Maintain spa cleanliness and locker room/restrooms.
• Assist with gift cards, merchandise, and retail promotions.
• Open and close duties as assigned.
• Support team operations to ensure guest satisfaction.
• Follow company policies and standards.

Skills

Customer service

Front desk experience

Hospitality

Phone reservations

Education

Bachelor’s Degree

Tools

Book4Time software

Job description

Gervasi Vineyard is hiring a Spa Front Desk Concierge for The Spa, welcoming guests and assisting with reservations both over the phone and in person. The role promotes retail products and supports gift card requests while maintaining a pristine spa environment.

The position is part-time or full-time with pay ranging from $15 to $17.50 per hour, based on experience. Flexible schedules, training opportunities, and employee discounts are offered.