Wellness Spa Front Desk Concierge — Guest Experience

Civana; Arizona; Híbrido; USD 21.000 - 29.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Complimentary wellness classes

Complimentary shift meal

Affordable health insurance

Resort discounts for staff

401K employer matching

Descripción de la vacante

Civana Carefree seeks a friendly Receptionist to check guests in, schedule spa appointments, and coordinate with resort departments. You will deliver quality service, learn the Book4Time system, and assist guests across the front desk while maintaining records and handling payments.

You will balance cash, respond to guest requests, and support daily spa operations, with a professional appearance and a can-do attitude. Prior hospitality experience is preferred.

Formación

• High school diploma or GED; or 1–3 months related experience and/or training.
• Prefer 1-year office or other area of customer service experience.
• Must understand auditing, balancing, and closing out accounts.
• Must have excellent communication skills.
• Must be computer literate and able to learn various software programs/applications.
• Must know how to operate printers and various other office equipment.
• Willingness to work flexible hours including days, evenings, weekends and holidays.
• Must be customer service focused

Responsabilidades

• Perform daily check-in procedures.
• Learn and use Book4Time for operations.
• Monitor coupons, discounts, and promos.
• Process guest charges and payments.
• Verify postings and balances.
• Answer guest requests and coordinate with departments.
• Transfer charges to master accounts.
• Maintain daily shift checklists.
• Stay informed about spa services.
• Keep guest accounts accurate and up-to-date.
• Cross-train in other front-of-house tasks.
• Inform management of guest issues.
• Communicate changes to affected areas.
• Maintain professional appearance and attitude.
• Assist guests with scheduling spa appointments in person and by phone.
• Run daily reports.
• Balance cash at end of shift.
• Adhere to schedule and employee handbook policies

Conocimientos

Auditing basics

Balancing accounts

Customer service

Communication skills

Computer literacy

Office equipment

Time management

Flexible schedule

Educación

High School diploma or GED

Herramientas

Book4Time

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Part Time CIVANA Wellness Resort & Spa, Carefree, AZ, US

30+ days ago Requisition ID: 1357

CIVANA’s mission is to inspire mindfully, measurably greater wellness in all who crave it. The CIVANA model is shaped by a wellness philosophy that serves everyone: happiness first, healthiness always. This is delivered via a curated wellness program that focuses on connecting mental, physical, emotional and spiritual needs, providing guests with tools they can take with them wherever they go, and build upon each time they return.

ACCOLADES

• 2026 Newsweek’s World’s Most Extraordinary Spas

• 2026 The Zoe Report Readers’ Choice Awards: #5 Best U.S. Yoga Retreat

• 2025, 2024, 2023, 2022, 2021, 2020 Travel & Leisure World's Best Award - Top 10 Destination Spa

• 2025, 2024, 2023, 2022, 2021, 2020 Conde Nast Traveler Reader's Choice Award - Top Destination Spa in the US

• 2025, 2024, 2023 TripAdvisor Traveler's Choice Award

• 2025, 2024, 2023, 2022 U.S. News & World Report - Best Hotels in the US

• 2024 Oprah Daily Hotel O-Wards - Top Wellness Resort to Find 2024 Your (Higher) Purpose

• 2024 Reader’s Digest - 20 Best Wellness Retreats to Help You Relax and Recharge

• 2023 Women’s Health Travel Awards - Best Yoga Retreat in the World

• AAA Inspector’s Best of Housekeeping Award

WHY YOU’LL LOVE WORKING AT CIVANA

• Complimentary access to wellness classes & programming

• Complimentary shift meal

• Affordable health insurance starting the 1st of the month following hire date

• Generous Team Member & Friends & Family Resort rates and discounts

• 401K Retirement plan with Employer Matching

IDEAL CANDIDATES

We are seeking passionate, service-oriented, positive, and hard-working individuals with a love for health and wellness, and an excitement for spa and hospitality.

SUMMARY

The receptionist is responsible for checking in guests, scheduling and rearranging appointments as necessary for guests, as well as acting as a liaison between guests and other departments of the resort when necessary. The Receptionist must provide quality customer service, and be willing to learn about various services offered as well as all computer programs. This person must perform a variety of daily tasks to keep the front desk functioning.

Essential Functions:

• Perform check-in procedures on a daily basis.
• Become proficient in Book4Time for operational needs
• Monitor current status of coupon, discount, and other promotional programs.
• Process guest charges and credit card vouchers.
• Verify all account postings and balances.
• Answer guest requests, ensure requests are passed on to proper departments, and follow up to ensure request has been resolved.
• Transfer charges and deposits to master accounts.
• Ensure daily shift checklists are complete.
• Stay informed of all Spa services offered at Civana Carefree.
• Ensure guest accounts are accurate and credit information is up-to-date.
• Cross train in other spa and retail front of house positions
• Inform management of any guest situations that come up daily.
• Communicate changes regarding guest accounts to all areas that may be affected throughout the resort.
• Must maintain a professional and friendly appearance and attitude at all times.
• Will assist guests in all areas of scheduling spa appointments in person and over the phone.
• Responsible for running daily reports.
• Maintain and balance cash bank at the end of every shift
• Adhere to given schedule
• Adhere to all policies and procedures as stated in the employee handbook

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must understand the basic principles of auditing, balancing, and closing out accounts.
• Must be able to respond to individual guest needs and adhere to Civana Carefree standards as written in the employee handbook.
• Must have excellent communication skills.
• Must be computer literate and have the ability to learn various software programs/applications.
• Must know how to operate printers and various other office equipment.
• Must be able to prioritize tasks and handle multiple tasks simultaneously.
• Willingness to work flexible hours including days, evenings, weekends and holidays
• Must be customer service focused

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Prefer one-year office or other area of customer service experience.

LANGUAGE SKILLS

• Using the English language, have the ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of guests or employees of organizations.
• English is required to communicate with guests and management. Must possess the ability to present the Mission of Civana Carefree as in the handbook, verbally and with body language.
• Must speak quietly and in a clear, concise, and confident manner to guests and employees.

REASONING ABILITY

• Must possess good decision making ability with regard to guest issues that arise in the moment - without management supervision
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, diagram, or diagram form. Ability to deal with problems involving several concrete variables in standard situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The physical activity is light, performing non-strenuous daily activities of an administrative nature.
• Must be able to stand on duty, as well as walk and sit for varying amounts of time.
• Must be able to talk and hear.
• Must be able to occasionally climb, balance, stoop, knell, crouch, or crawl.
• Need the manual dexterity required to reach/handle items, work with fingers and hands.
• Vision requirements are close, color, peripheral, and ability to adjust focus.
• Required to lift up to 25 pounds infrequently.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The environment is well-lighted, heated and/or air conditioned indoor office with adequate ventilation. May be occasionally exposed to changing outdoor weather conditions. The noise level is low to moderate.