Lux Spa Front Desk Concierge | Elevate Guest Experiences

Gervasi Vineyard; Vineyard (AR); On-site; USD 2,066,000 - 2,549,000; Part time

Benefits offered by this job

Medical, Dental, Vision

Employer paid Life Insurance

401K with match

Disability and more

GV Perx - discounts on meals/merch

Flexible work schedules

Training, career advancement and wage

7 Paid Holidays (FT)

Additional PTO (FT)

Job summary

Gervasi Vineyard in Canton, Ohio, is seeking a Front Desk Concierge for The Spa. The role involves greeting guests, coordinating spa reservations, promoting retail, and assisting with gift cards while maintaining spotless spa areas.

Candidates should have spa or luxury hotel experience, strong customer service, and proficiency with Book4Time. Flexible schedules apply, with part-time or full-time options and competitive benefits for team members.

Qualifications

• Spa/Beauty industry experience preferred.
• Prior Spa experience strongly preferred.
• Luxury hotel experience preferred.
• Knowledge in Book4Time software.
• Bachelor’s Degree
• Must be over 18 years old.
• Minimum 2 years of customer service in retail, hotel, or spa environment.

Responsibilities

• Greet and welcome guests to the Spa, provide information, coordinate guest requests for services, and maintain spa cleanliness.
• Answer phone calls promptly and assist with bookings/reservations.
• Respond quickly to guest, supervisor, or management requests and follow up for guest satisfaction.
• Assist team with daily operations to support teamwork and spa success.
• Perform opening and closing duties seamlessly.
• Maintain clean areas including locker rooms and restrooms; exhibit courteous hospitality.
• Wash and fold laundry for treatments and changing rooms as needed.
• Present a professional image through appearance and dress per Gervasi Spa standards.
• Follow company policies and procedures.

Skills

Customer service experience

Hospitality

Excellent communication

Education

Bachelor’s Degree

Tools

Book4Time

Job description

Gervasi Vineyard in Canton, Ohio, is seeking a Front Desk Concierge for The Spa. The role involves greeting guests, coordinating spa reservations, promoting retail, and assisting with gift cards while maintaining spotless spa areas.

Candidates should have spa or luxury hotel experience, strong customer service, and proficiency with Book4Time. Flexible schedules apply, with part-time or full-time options and competitive benefits for team members.