Spa Front Desk Concierge

Gervasi Vineyard; Vineyard (AR); On-site; USD 2,066,000 - 2,549,000; Part time

Benefits offered by this job

Medical, Dental, Vision

Employer paid Life Insurance

401K with match

Disability and more

GV Perx - discounts on meals/merch

Flexible work schedules

Training, career advancement and wage

7 Paid Holidays (FT)

Additional PTO (FT)

Job summary

Gervasi Vineyard in Canton, Ohio, is seeking a Front Desk Concierge for The Spa. The role involves greeting guests, coordinating spa reservations, promoting retail, and assisting with gift cards while maintaining spotless spa areas.

Candidates should have spa or luxury hotel experience, strong customer service, and proficiency with Book4Time. Flexible schedules apply, with part-time or full-time options and competitive benefits for team members.

Qualifications

• Spa/Beauty industry experience preferred.
• Prior Spa experience strongly preferred.
• Luxury hotel experience preferred.
• Knowledge in Book4Time software.
• Bachelor’s Degree
• Must be over 18 years old.
• Minimum 2 years of customer service in retail, hotel, or spa environment.

Responsibilities

• Greet and welcome guests to the Spa, provide information, coordinate guest requests for services, and maintain spa cleanliness.
• Answer phone calls promptly and assist with bookings/reservations.
• Respond quickly to guest, supervisor, or management requests and follow up for guest satisfaction.
• Assist team with daily operations to support teamwork and spa success.
• Perform opening and closing duties seamlessly.
• Maintain clean areas including locker rooms and restrooms; exhibit courteous hospitality.
• Wash and fold laundry for treatments and changing rooms as needed.
• Present a professional image through appearance and dress per Gervasi Spa standards.
• Follow company policies and procedures.

Skills

Customer service experience

Hospitality

Excellent communication

Education

Bachelor’s Degree

Tools

Book4Time

Job description

GERVASI VINEYARD

PREMIER WINERY, RESORT & RESTAURANT GROUP

Front Desk Concierge for The Spa-

The Spa Front Desk Concierge will provide spa guests with exceptional service when checking into or out of the Spa and making Spa reservations over phone and in-person. The Concierge will promote the retail products and increase retail revenues, assist with Gift Card/certificate requests. In addition, they will assist with keeping all areas clean including locker room and restrooms while exhibiting courteous hospitality to all guests. The Concierge needs to demonstrate a pleasant demeanor, positive attitude, and loves to smile! Candidate should be engaging, inquisitive, and exemplify attention to detail. Schedule flexibility is necessary.

Now Hiring:

Part-time or Full Time

Pay:

$15-$17.50 depending on experience

As a Gervasi Team Member You’ll Enjoy:

• Medical, Dental, Vision, Employer paid Life Insurance, 401K with match, Disability and more
• GV Perx - discounts on meals/merchandise for staff and family/friends
• Flexible work schedules
• Opportunity for training, career advancement and wage growth
• 7 Paid Holidays (FT)
• Additional PTO (FT)

Responsibilities:

• Assist in greeting and welcoming guests to the Spa, providing information for any inquiries, help to coordinate all guest requests for services, and maintain impeccable cleanliness of the Spa.
• Answer all phone calls timely and assist with all booking reservations.
• Responds quickly to request from guest, supervisors, or management in a timely, friendly, and efficient manner and follows up to ensure guest satisfaction
• Assist fellow associates with daily operations to support healthy teamwork and contribute to the success of the Spa.
• Perform Opening and Closing duties seamlessly.
• Assist with keeping all areas clean including locker room and restrooms while exhibiting courteous hospitality to all guests
• Cleans and folds laundry for treatments and changing rooms when needed.
• Always provides a professional image through appearance and dress in ordinance with the standards set by and for the Gervasi Spa employees.
• Always follows company policies and procedures

Requirements:

• Spa/Beauty Industry Experience is Preferred
• Prior Spa experience strongly preferred
• Luxury hotel experience
• Knowledge in Book4Time software

Bachelor’s Degree

Due to the cyclical nature of the Spa Service industry, employees may be required to work varying schedules to reflect the business needs of the business including select evenings, regular weekends, and Holidays.

Prior front desk or administrative experience

Must be over 18 Years Old

Minimum 2 years of customer service experience in a retail, hotel, or spa environment

Working knowledge of spa services and products

Join Northeast Ohio’s premier destination resort that delivers a world class hospitality experience to our guests and outstanding career and growth opportunities for our team members. We promote a dynamic, fun and exciting work environment, and pride ourselves on opportunities for career development

At Gervasi Vineyard Resort & Spa, our mission is to provide a memorable experience at our winery resort for travelers, diners, and wine lovers on our beautiful 55-acre estate in Canton, Ohio. We are a destination and offer several luxury accommodation options for guests seeking a unique experience. Stay in our Tuscan-inspired Villas, our boutique inn, The Casa, and our restored Farmhouse from the early 1800s. Indulge in a high-end luxurious treatment at our new Spa, which is available for overnight guests as well as the public.