Spa Front Desk Concierge - Guest Experience

EOS; Town of Florida (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Hawks Cay Resort is seeking a Spa Front Desk Agent to deliver exemplary service to guests arriving at the spa and throughout their visit. You will greet guests, register them, schedule spa services, post charges, and help settle accounts with a friendly, professional manner.

The role requires a high school diploma or GED, at least one year of customer service experience, and a pleasant, proactive personality. Weekend and holiday availability is appreciated; equal opportunity employer.

Qualifications

• High school diploma or GED.
• At least 1 year of customer service experience.
• Pleasant personality; self-starter; enthusiastic team player.

Responsibilities

• Greet and register guests upon arrival.
• Schedule spa services on the spa system.
• Post guest charges and assist with accounts.
• Maintain a clean, organized work area.
• Attend training and staff meetings.

Skills

Verbal English

Customer service

Communication

Education

High school diploma or GED

Tools

Spa software

Job description

Hawks Cay Resort is seeking a Spa Front Desk Agent to deliver exemplary service to guests arriving at the spa and throughout their visit. You will greet guests, register them, schedule spa services, post charges, and help settle accounts with a friendly, professional manner.

The role requires a high school diploma or GED, at least one year of customer service experience, and a pleasant, proactive personality. Weekend and holiday availability is appreciated; equal opportunity employer.