Spa Receptionist

EOS; Town of Florida (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Hawks Cay Resort is seeking a Spa Front Desk Agent to deliver exemplary service to guests arriving at the spa and throughout their visit. You will greet guests, register them, schedule spa services, post charges, and help settle accounts with a friendly, professional manner.

The role requires a high school diploma or GED, at least one year of customer service experience, and a pleasant, proactive personality. Weekend and holiday availability is appreciated; equal opportunity employer.

Qualifications

• High school diploma or GED.
• At least 1 year of customer service experience.
• Pleasant personality; self-starter; enthusiastic team player.

Responsibilities

• Greet and register guests upon arrival.
• Schedule spa services on the spa system.
• Post guest charges and assist with accounts.
• Maintain a clean, organized work area.
• Attend training and staff meetings.

Skills

Verbal English

Customer service

Communication

Education

High school diploma or GED

Tools

Spa software

Job description

A Spa Front Desk Agent is one of the most valuable assets to the success of our business. Since our company is built on our reputation and client’s word of mouth, it is vital to our success that we provide exemplary service to all guests upon arrival to the Calm Waters Spa and make a lasting impression on their farewell. Spa Front Desk Agents must ensure all guest’s needs are satisfied to solidify their decision to return to the Spa.

ESSENTIAL FUNCTIONS:

• Greets and registers guests upon their arrival at the Spa
• Ensures the accuracy of guest file information
• Schedule spa services on a computerized spa system
• Posts guest charges
• Assists guests in understanding and settling their accounts
• Maintain eye contact when addressing external and internal guests
• Properly open & close the spa each day according to Standard Operating Procedures
• Acknowledge & greet everyone who enters & leaves spa facilities
• Maintain a clean, safe, fully stocked, and well-organized work area
• Regularly attend, participate in, and support training and staff meetings for the spa

ADDITIONAL RESPONSIBILITIES:

In addition to performing the essential functions, this position may be required to perform additional functions according to the needs of the spa and as assigned by the supervisor. These responsibilities may include but are not limited to the following:

• Be on time for your shift
• Provide locker room coverage as necessary
• Ensuring guests have filled out health history forms, and therapists are aware of any guest conditions
• Promote the sales of additional spa services and gift certificates in a positive and motivational way
• Assist in all areas of spa operation as requested by management
• Develop the ability to work without constant direct supervision and remain at assigned post for extended periods
• Communicate to management any occurrences involving staff or guests in the spa that require attention

KNOWLEDGE, SKILLS, AND ABILITIES:

The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that they can perform the job's essential functions with or without reasonable accommodation, using some other combination of skills and abilities.

Knowledge:

• Spa Coordinators provide detailed descriptions of spa treatments, packages, services, facility features, and hours of operation.
• Utilize spa computers with skill and proficiency.

Skills:

• Excellent verbal English communication skills
• Exceptional communication, listening, and people skills

Abilities:

• Ability to manage payments according to procedures
• Ability to work independently and within a team
• Ability to project a positive attitude over the telephone
• Must be detail-oriented and have the ability to multi-task

QUALIFICATION STANDARDS:

Education:

• High school diploma or GED

Experience:

• At least one year of consistent, steady work experience with the general public, specifically in customer service
• Previous hotel front desk experience helpful

Other:

• Pleasant personality; self-starter; enthusiastic team player; self-motivated. Spontaneous desire to assist others and provide excellent service. Passion for anticipating and exceeding our guests’ needs. Flexibility with schedule, including weekends and holidays.

Hawks Cay Resort is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic in accordance with applicable federal, state, and local laws.

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