Guest Experience Front Desk Agent

EOS Hospitality; Duck Key (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

EOS Hospitality is looking for a Front Office Agent at Hawks Cay Resort in Florida who will be the first and last point of contact for guests. In this role, you will handle all guest check-ins, check-outs, and room assignments, ensuring a smooth and welcoming experience.

The ideal candidate will have strong organizational skills and a keen attention to detail. Responsibilities include managing guest inquiries and ensuring billing accuracy while maintaining excellent customer service standards.

Qualifications

• 1 to 2 years in a similar position experience preferred.
• Ability to communicate effectively with guests and staff.
• Must have an eye for detail and ability to resolve problems.

Responsibilities

• Process all guest check-ins and check-outs.
• Assist in coordinating room assignments and special requests.
• Communicate guest needs to relevant departments.

Skills

Strong organizational skills

Prioritization skills

Attention to detail

Good judgment

Customer service

Education

High school or equivalent preferred

Job description

EOS Hospitality is looking for a Front Office Agent at Hawks Cay Resort in Florida who will be the first and last point of contact for guests. In this role, you will handle all guest check-ins, check-outs, and room assignments, ensuring a smooth and welcoming experience.

The ideal candidate will have strong organizational skills and a keen attention to detail. Responsibilities include managing guest inquiries and ensuring billing accuracy while maintaining excellent customer service standards.