Luxury Spa Concierge — Guest Experience Lead

The Woodhouse Day Spa - Charlotte; Lexington (VA); On-site; USD 31,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Discounts on services

Career training

New facility

Ongoing training

Job summary

The Woodhouse Day Spa in Lexington, KY is hiring a concierge to deliver the Woodhouse Experience to every guest. You will schedule appointments, keep guest areas pristine, serve guests throughout their visit, and process sales transactions while upholding our spa standards.

We value professional service, a polished appearance, and strong communication. 1–3 years in customer service is preferred; paid training and benefits are provided.

Qualifications

• Minimum 1–3 years in a customer service role.
• Experience in the wellness industry is a plus.
• Must maintain a professional and polished appearance.

Responsibilities

• Schedule appointments.
• Maintain guest areas for cleanliness.
• Serve guests throughout their Woodhouse Experience.
• Complete sales transactions.
• Maintain Woodhouse Day Spa standards in all aspects of operation.
• Exceed guest expectations in all areas of service.

Skills

Customer service

Professional demeanor

Excellent communication

Multi-tasking

Conflict resolution

Attention to detail

Retail/product knowledge

Job description

The Woodhouse Day Spa in Lexington, KY is hiring a concierge to deliver the Woodhouse Experience to every guest. You will schedule appointments, keep guest areas pristine, serve guests throughout their visit, and process sales transactions while upholding our spa standards.

We value professional service, a polished appearance, and strong communication. 1–3 years in customer service is preferred; paid training and benefits are provided.