Luxury Spa Concierge | Part-Time, Weekend Shifts

The Woodhouse Spas Corporation; Fort Collins (CO); On-site; USD 19,000 - 30,000; Part time

Benefits offered by this job

401(k)

Company parties

Competitive salary

Employee discounts

Job summary

Woodhouse Spa is a premier spa brand offering massages, facials and more. As a Spa Concierge, you are the first and last impression for each guest, ensuring a memorable Woodhouse experience from arrival to departure.

This part-time role supports the spa manager, therapists, and guests with scheduling, product guidance, and transactions while upholding Woodhouse standards and guest satisfaction.

Qualifications

• High school diploma or equivalent required.
• Fast-paced environment requiring professionalism.
• Ability to pivot and navigate change.
• Comfortable interacting with guests in a spa setting.
• Leadership experience in a front-office role or similar.
• Comfort with driving sales goals and initiatives.
• Proficiency in English (reading, writing, verbal).
• Computer proficiency.
• Previous customer service and telephone reservations experience.
• Basic accounting skills for daily closing procedures.

Responsibilities

• Be a steward of the Woodhouse brand.
• Serve as primary support for the spa’s manager, therapists, and guests.
• Ensure every guest has a friendly, inviting and memorable experience with a proper introduction to changing lounge and amenities.
• Answer calls, schedule appointments, provide service recommendations, and collect payment for services.
• Partner with therapists to schedule next appointments during checkout to increase retention.
• Educate guests on products and services to drive sales and awareness.
• Remember guests’ favorite drinks, personal details, and special dates.
• Must be able to work weekends and some holidays.
• Must comply with all company policies and procedures.

Skills

Customer service

Telephone reservations

Sales goals

Leadership experience

English proficiency

Computer literacy

Teamwork

Education

High school diploma or equivalent

Tools

POS system

Job description

Woodhouse Spa is a premier spa brand offering massages, facials and more. As a Spa Concierge, you are the first and last impression for each guest, ensuring a memorable Woodhouse experience from arrival to departure.

This part-time role supports the spa manager, therapists, and guests with scheduling, product guidance, and transactions while upholding Woodhouse standards and guest satisfaction.