Spa Front Desk Champion - Guest Experience & Memberships

Hand & Stone Massage and Facial Spa; Estero (FL); Presencial; USD 21.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid time off

Training & development

Wellness resources

Bonus based on performance

Dental insurance

Employee discounts

Flexible schedule

Free food & snacks

Descripción de la vacante

Hand & Stone Massage and Facial Spa is seeking a friendly Front Desk Associate in Estero, FL to welcome guests and manage a smooth check-in experience for every visitor. You will greet clients, schedule appointments, promote memberships and products, and coordinate with therapists to support daily operations while delivering outstanding service in a fast-paced spa environment.

Competitive hourly pay ranges from $15.00 to $17.00, with benefits including health insurance, paid time off, and

Formación

• Previous customer service, front desk, or receptionist experience preferred.
• Strong communication and interpersonal skills.
• Sales-driven mindset with the ability to meet membership and retail goals.
• Ability to multitask in a fast-paced spa environment.
• Proficiency with scheduling software or point-of-sale systems is a plus.
• Flexible availability including evenings and weekends.
• Positive, professional attitude and a passion for wellness and hospitality.

Responsabilidades

• Greet and check in clients with a warm, professional demeanor
• Schedule and manage appointments using spa booking software
• Promote and sell spa memberships, packages, and retail products
• Handle client inquiries, concerns, and follow-ups with excellent customer service
• Process payments and maintain accurate transaction records
• Coordinate with massage therapists and estheticians to ensure smooth daily operations
• Maintain a clean, organized, and inviting front desk and lobby area

Conocimientos

Customer service

Communication skills

Interpersonal skills

Sales-minded

Herramientas

Scheduling software

POS systems

Descripción del empleo

Hand & Stone Massage and Facial Spa is seeking a friendly Front Desk Associate in Estero, FL to welcome guests and manage a smooth check-in experience for every visitor. You will greet clients, schedule appointments, promote memberships and products, and coordinate with therapists to support daily operations while delivering outstanding service in a fast-paced spa environment.

Competitive hourly pay ranges from $15.00 to $17.00, with benefits including health insurance, paid time off, and