Spa Front Desk Associate - Guest Experience & Sales

Hand & Stone Careers; Estero (FL); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Wellness resources

Bonus based on performance

Dental insurance

Employee discounts

Flexible schedule

Free food & snacks

Job summary

Hand & Stone Massage and Facial Spa in Estero, FL is seeking a friendly Front Desk Associate to greet clients, manage check-in, and coordinate appointments.

You will promote memberships and retail, handle payments, and support therapists to keep the reception area welcoming and efficient. A background in customer service and scheduling software is preferred; flexible evenings and weekends are required.

Qualifications

• Prior customer service or front desk experience preferred.
• Strong communication and interpersonal skills; sales-driven.
• Ability to multitask in a fast-paced spa environment.
• Flexible availability including evenings and weekends.

Responsibilities

• Greet and check in clients with a warm, professional demeanor.
• Schedule and manage appointments using spa booking software.
• Promote memberships, packages, and retail products.
• Handle inquiries and follow-ups with excellent customer service.
• Process payments and maintain records.
• Coordinate with massage therapists and estheticians to ensure smooth daily operations.
• Maintain a clean, inviting front desk and lobby.

Skills

Customer service

Communication

Multitasking

Sales mindset

Tools

Spa booking software

POS systems

Job description

Hand & Stone Massage and Facial Spa in Estero, FL is seeking a friendly Front Desk Associate to greet clients, manage check-in, and coordinate appointments.

You will promote memberships and retail, handle payments, and support therapists to keep the reception area welcoming and efficient. A background in customer service and scheduling software is preferred; flexible evenings and weekends are required.