Spa Front Desk Specialist — Guest Experience & Memberships

Hand & Stone Franchise Corp; Estero (FL); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Wellness resources

Bonus based on performance

Dental insurance

Employee discounts

Flexible schedule

Free food & snacks

Job summary

Hand & Stone Massage and Facial Spa in Estero, FL, seeks a friendly Front Desk Associate to greet clients, manage appointments, and promote memberships while delivering exceptional service. You will process payments, coordinate with therapists, and uphold a welcoming lobby environment.

The role requires strong communication, multitasking, and a sales-driven mindset, with flexibility for evenings and weekends. Previous front desk or customer service experience is preferred.

Qualifications

• Experience in customer service or front desk roles preferred.
• Strong communication and interpersonal skills are essential.
• Sales-oriented mindset with the ability to meet membership and retail goals.

Responsibilities

• Greet and check in clients with a warm, professional demeanor.
• Schedule and manage appointments using spa booking software.
• Promote and sell spa memberships, packages, and retail products.
• Handle client inquiries, concerns, and follow-ups with excellent customer service.
• Process payments and maintain accurate transaction records.
• Coordinate with massage therapists and estheticians to ensure smooth daily operations.
• Maintain a clean, organized, and inviting front desk and lobby area.

Skills

Customer service

Front desk

Sales

Communication

Tools

Scheduling software

POS systems

Job description

Hand & Stone Massage and Facial Spa in Estero, FL, seeks a friendly Front Desk Associate to greet clients, manage appointments, and promote memberships while delivering exceptional service. You will process payments, coordinate with therapists, and uphold a welcoming lobby environment.

The role requires strong communication, multitasking, and a sales-driven mindset, with flexibility for evenings and weekends. Previous front desk or customer service experience is preferred.